kahlanjoyy Posted July 16, 2016 Share Posted July 16, 2016 Hello fellow sellers.Recently I had a “buyer” that purchased a $5 gig without contacting me first. Clearly in the description of the gig I wrote that they needed to “contact me before they purchased a gig.” I messaged him after he purchased and told him that it was worth another $5. After messaging him and kindly sending him another $5 offer, he didn’t respond. I tried this for around 2 weeks, and he still didn’t respond. I sent about 4 messages. It was also bringing down my delivery rates dramatically.I finally figured that maybe if I contacted Fiverr Customer Support, they could cancel the order for me. I messaged them with my issue and about 7 screenshots of the situation. A day later, they canceled the order with a kind message attached.So, if you have the same issue, I highly suggest you contact Customer Support with screenshots of the conversation. And tell them your issue, with as much description as possible.Hope this helps any of you with the same/similar issues! Leave any feedback, or how you solved one of your issues below! 🙂CONTACT Fivver Customer Support here: http://support.fiverr.com/hc/en-us/requests/newThanks,Kahlan Link to comment Share on other sites More sharing options...
mae_creativity Posted July 16, 2016 Share Posted July 16, 2016 HiI’m wondering why you did not send the buyer a request to mutually cancel, before the deadline? That way, the literal clock would stop ticking/ there would be no delivery, so no late delivery rate / if they got lost in the forest somewhere, and didn’t respond to you in any way (including the mutual cancellation - correct me if I’m wrong), it would be considered automatically cancelled within a few days.CS are wonderful, but sometimes it takes a few days to get an answer, + more time to resolve the issue. Link to comment Share on other sites More sharing options...
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