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Friendly or professional ? How should we be, with our buyers?

deepanshujbedi

By deepanshujbedi
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fastcopywriter Mentor

fastcopywriter

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I think the nature of your gigs are very different from mine, which is why you get very different customers. With that said, I’d rather refund a $5 order than a $20 or $40 order.

However, sometimes I get lucky with the big spenders, sometimes they spend more to get more.

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onereik Newbie

onereik

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Being friendly sometimes costs you a lot.
You also have to learn to say NO to clients, or you will end up working for free.

I am an amiable person by nature, and I tend to be nice with people even the rude ones, however you have to be professional and run the business as a business man, no joking around.

Once a client asked me about girls in my country, and I was like what the hell? do you think I am a pimp? and then stopped talking to him like seriously what the hell are you talking about? are you here to do business or look for girls?

You meet different type of people some of them are really appreciative, nice, kind and generous and some are just rude and cheap, I usually send the cheap ones away.

A person contacted me he wanted to fix his website which would take up to 6 hours of work I told him that costs you $300, he replied back $300? many people would do this for $5 and $10, I told him why are you even telling me this? you have a good offer for $5 go do this for $5.

I also told him. My hourly rate is $50 and this job takes 6 hours of work which means $300, actually if he was nice I would have made him a better offer but I am sure the person who is selling his 6 hours for $5 is not doing the job properly.

Fiverr is a good market place and there are really many great generous, appreciative kind buyers, however Fiverr attracts a lot of the $5 dollars cheap buyers.

Some people are not cheap but they are just start up and don’t have enough money to pay you well, I have two good clients who are start up, their budget is very tight I am trying to help them, but it is exhausting me, they are still trying their best to pay me all they can as well, I am feeling so much responsibilities towards these two guys because I want to see their business up and running, It is actually a big web app that I have been developing for 5 months already.

Anyways good luck and remember to always say No if they are asking for too much.

Good Luck

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lbkcreative Newbie

lbkcreative

Posted
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A friend is someone who gives you 5-stars and then orders again. A new client is never a friend. He or she should always be handled with care.

That doesn’t mean you can’t do a free extra for them. Sometimes I like the project and feel like doing extra work. When you do that, make sure you tell them when you deliver.

However, that doesn’t mean they will always be grateful. Let me show you a review I got:

"Delivers 9 brand names instead of 5. Unfortunately, the names proposed were weak and stereotypical. Would recommend for a commodity like business but not for something that has more character.

That pirate gave me 3.5 stars. I thought I was doing her a favor, giving her more than what she paid for, showing her that I care. The good news is most buyers will be grateful for the extra work. So whether you do it or not, is up to you.

I can relate. And there’s something about the jobs where clients want a list of names that inspire trouble. Some people don’t understand that they’re paying for your time to come up with ideas. If you don’t hit the nail on the head with the exact name, they react negatively. Naming a company or product is a collaborative effort…takes a some back and forth discussion which some clients are not willing to do.

fastcopywriter Mentor

fastcopywriter

Posted
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I can relate. And there’s something about the jobs where clients want a list of names that inspire trouble. Some people don’t understand that they’re paying for your time to come up with ideas. If you don’t hit the nail on the head with the exact name, they react negatively. Naming a company or product is a collaborative effort…takes a some back and forth discussion which some clients are not willing to do.

I try to manage expectations as much as possible. That’s why I don’t promise the best brand names, I promise quantity in the hopes the client finds quality or at least continues the brainstorming but on his own.

Ironically, my father thinks offering 10 brand names is too much. He’d rather see 3 or 5, others do it like that, others offer as much as 30. I think that to find 3 quality brand names, one must create 10. Besides, my clients surprise me all the times. They love things I didn’t think were that good while rejecting what I thought was the perfect solution. It’s understandable. A brand name is like getting married or adopting a kid, you’re gonna be stuck with that for a while.

My other theory is that just because something doesn’t sound like a winner today doesn’t mean it won’t be a winner tomorrow. Burt’s Bees isn’t the most brilliant brand name ever invented. There was a guy named Burt, he created products from honey, thus Burt’s Bees. The logo itself looks like a homeless person with a beard, which the “experts” would tell you is low class. Well, they were so successful that Clorox acquired them for $925,000,000. That tells you everything you need to know about so-called “experts.”

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Guest lloydsolutions

Guest lloydsolutions

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There is no point in replying to old posts.

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