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Order Processed Amount deducted but no order found which i have orderd


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hi there i am new to fiver but i have purchased the two gigs same time when it comes to purchasing page it says enter you credit card info i have provided it then it take me to the processing page but then a page apperas oh no order dosent placed but when i have seen my account balance fiver have deducted the amount but there is no gig notification in my account what is this

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