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Spam messages and Response rate


genevieve127
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Hi, I keep receiving messages that are automatically marked as spam and I am not able to respond to them. However, my response rate is being negatively effected as I am technically not responding to incoming messages. Why am I being penalized if I am not even able to respond in the first place?

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Response rate is buggy. Mine is currently 71%, even though I answer all messages (spam included; I click on the submit unspam request, answer it, and then report the message again, or don’t report it if it wasn’t actually spam).

You can submit a ticket to Customer Support and ask them for help. (I didn’t do it because this feature is so buggy that it would probably just happen again)

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