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Unresponsive buyers


designer_ibad

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I am a logo designer. Have been working here since 2months. Most of the buyers I have dealt with are nice and easy to handle. But the most difficult ones I find are those who are unresponsive.
A buyer who doesn’t communicates at all after placing an order and even after the delivery and let the order auto complete, despite many messages from the seller. But some time after order auto completion they turn up with a negative rating/review for the seller.

Need suggestions on what to do with such type of buyers.

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you can contact cs and paste all the screenshots in the attached document. They will sort it out. I would like to offer one advice if you find such buyers in future who are non-responsive, please raise a cancellation request asap. This happened with me as well two times with the same buyer. but both the time cs helped me.

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Do not offer revision, not even refund. If you have done your work properly, stand for yourself. Offering extra is not a nice way to sort out the things.Support team is there for a reason.Just take the screenshots and send to cs with a feedback removal request. It will be sorted. Let me know after your problem is solved.

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It’s something I find on fiverr all too often. I am a writer and I can get an order with almost no instruction. I then ask for more and hear nothing.

I am left with a decision to make to either try to cancel the order or try to write based on the scant information I have.

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I would NOT contact CS if the buyer is unresponsive after you have delivered your work. You will find many buyers that place an order and afterwards you will never hear from them again. That’s just the nature of Fiverr. Approx. 1/4 of orders are unrated.
I would suggest to send a quick and friendly follow up message to make sure the client was happy with your work and that’s it.
The rest is up to them. Avoid harrassing clients with messages that is not the right approach.

As for excisting orders, if the buyer placed an order and hasn’t submitted all the requirements you can “Nugde” them by sending them a message.

If the client is still unresponsive you will have to cancel the order.

Best of luck with everything.

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