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Payment made but error of "We are having a problem processing this order"


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I made a payment for a gig the first time, it failed with the error “We are having problem processing this order”. I tried the second time, same thing happened. After that, I received a notification from my credit card that payment has been made. Anyone has this issue? I tried contacting Customer Support. Order Gig would not work because they need a Order Number. Bug support not working too, when I tried to sent, it said the bug description is empty when I have already key in the problem.

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