Jump to content

50% Response Rate


Recommended Posts


My response rate went from 100% to 50% overnight (literally). I have responded to every inquiry with the exception of an inquiry I received with a message that Fiverr would block this person. Should I have tried to respond to that person? I didn’t have an option to, because or the block Fiverr put on. There was no box to type into or anything. I went back to check it. It really was a spam message, so I didn’t think much of it, until I say my rating.

I have a 100% order rating with no cancellations, but I’m worried that this will impact a buyer’s willingness to work with me.

I’ve worked so hard to provide great customer service.

Any advice or thoughts will be appreciated.

Thank you,

Link to comment
Share on other sites

Update: A very kind seller viewed my stats on his end and told me that my rate hasn’t dropped. I’m guessing this is warning thing, system glitch, or something else. I would like to know if not responding to spam that Fiverr blocked impacts our response scores. I don’t get many messages, so I wonder.

Link to comment
Share on other sites

Hey there.

This kind of thing has happened to me a number of times. When a spammer messages you, sometimes they are blocked automatically by Fiverr and you are unable to respond. However, your stats still take the hit. If you contact Customer Support via a ticket submission and explain your situation, they’ll resolve it quickly.

Hope that helps with your situation!

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...