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Fiverr cancellation ratio, where is it?


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I’ve read more than 20 topics on the forum regarding the levels and people mention “fiverr cancellation ratio” as a reason that they are not getting promoted to level 1 or 2.

So I’m wondering, where can I check mine?
Is it the percent shown on the Sales Analytics page that says “Orders Cancelled”?

The reason I’m asking is because I’m active for more than a year, have 11 sales and 100% positive rating and I’m still not getting promoted to level 1. 😦

Thank you in advance for your answers.

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