allason Posted May 26, 2013 Share Posted May 26, 2013 I had a client who ordered a gig from me, she marked it as complete then came back to say that I had only completed 2/3 of the work. I explained, sending her the details she had given me that I had done all (and more!) that we had agreed but as a sign of good will would do the extra 1/3 for no charge.She agreed, on seeing what she had sent to me that she had made the mistake not me, but accepted my offer to do the extra for free. I was okay with that, as I want repeat clients and to make sure that every one of them is 100% satisfied.As I delivered the extra I saw another order from her and discovered that she had felt bad about her mistake and wanted to pay for the extra work!It was a lovely gesture, as I had been happy to do the extra for her to make sure she was happy, and she showed her gratitude by paying for the work I had been happy to do for free.So, over delivery definitely pays!! Link to comment Share on other sites More sharing options...
design4you1 Posted May 26, 2013 Share Posted May 26, 2013 Yes it definitely does. This has happened to me on a number of occasions, I would either give an extra design or two or give free PSD files. Because of this most people will leave a tip. I once got a $20 tip 🙂 Link to comment Share on other sites More sharing options...
allason Posted May 26, 2013 Author Share Posted May 26, 2013 Well done, you!! $20 tip!! Jackpot!!I was just so pleased and felt appreciated. It was a great feeling. Link to comment Share on other sites More sharing options...
matt_garry Posted May 26, 2013 Share Posted May 26, 2013 I would say it pays to over deliver on $100 dollar orders not 5 Link to comment Share on other sites More sharing options...
allason Posted May 26, 2013 Author Share Posted May 26, 2013 Reply to @madmoo:I understand your concern over a tip from a stranger!I agree that when someone is polite it is nice to help them out with a little extra. I also agree that when someone wants a whole novel for $5 I have no interest in helping them out, and yes, I have had that request several times! Link to comment Share on other sites More sharing options...
geekygood Posted May 26, 2013 Share Posted May 26, 2013 This has also happened with me. Yeah It was a great feeling. Link to comment Share on other sites More sharing options...
allason Posted May 26, 2013 Author Share Posted May 26, 2013 It is a great feeling, I know it isn’t a huge sum, but to have someone show appreciation really is great. Link to comment Share on other sites More sharing options...
allason Posted May 27, 2013 Author Share Posted May 27, 2013 Reply to @matt_garry:That’s a great point. I hope that by over delivering on the small gigs, I can get to where you are!Well done on getting $100 gigs, considering how happy I was about a $5 tip on a $20 gig, getting $100 gigs must be a really great feeling!!!Alison Link to comment Share on other sites More sharing options...
happyspace Posted May 27, 2013 Share Posted May 27, 2013 Thanks allason for sharingI see over-delivery as a win-win situation. You feel generous and the buyer feels happy. And either you get the buyer coming back for more either you get your tip as some of you said or even both 🙂 Anyway sellers give too much for these 5 dollars (4 dollars). So generosity is already there!happy gigging 🙂 Link to comment Share on other sites More sharing options...
allason Posted May 27, 2013 Author Share Posted May 27, 2013 Reply to @happyspace:It is only a small amount, but it is good to feel appreciated, isn’t it?! Link to comment Share on other sites More sharing options...
matt_garry Posted May 27, 2013 Share Posted May 27, 2013 Reply to @allason: thanks just takes time for the right people to find you. 🙂 Link to comment Share on other sites More sharing options...
seemydeath Posted May 28, 2013 Share Posted May 28, 2013 sweet you got four bucks! You rock! Link to comment Share on other sites More sharing options...
allason Posted May 28, 2013 Author Share Posted May 28, 2013 Reply to @matt_garry:It wasn’t the amount, it was that she appreciated my work.I have great repeat clients and that one did this was a good feeling. Link to comment Share on other sites More sharing options...
allason Posted May 28, 2013 Author Share Posted May 28, 2013 Reply to @geekygood:I hope you get plenty more! Link to comment Share on other sites More sharing options...
allason Posted May 28, 2013 Author Share Posted May 28, 2013 Reply to @seemydeath:You are missing my point. But that’s okay. Link to comment Share on other sites More sharing options...
matt_garry Posted May 28, 2013 Share Posted May 28, 2013 cleary seemydeath is all about the moola not the satisfaction of a job welll done… can’t say iether is bad Link to comment Share on other sites More sharing options...
slickkev4511 Posted May 28, 2013 Share Posted May 28, 2013 Already been mentioned on this feed in some fashion…but under-promising and over-delivering is a fast track to success with Fiverr.Keep up the good work, everyone! Link to comment Share on other sites More sharing options...
micmut Posted May 29, 2013 Share Posted May 29, 2013 it is always good to make sure the buyer of your products is happy, by what you did allason its good. conscience always come after the person and that is why she gave another work,a sign of being sorry. Link to comment Share on other sites More sharing options...
allason Posted May 29, 2013 Author Share Posted May 29, 2013 Reply to @matt_garry:The great thing is that it wasn’t a $5 gig, and she has since ordered more gigs, and none of them are $5 either! That makes me even happier, that she is coming back for more copy! Link to comment Share on other sites More sharing options...
allason Posted May 29, 2013 Author Share Posted May 29, 2013 Reply to @slickkev4511:Much success to you too!! Link to comment Share on other sites More sharing options...
allason Posted May 29, 2013 Author Share Posted May 29, 2013 Reply to @micmut:I was just happy that she was pleased with my copy enough to want to reorder again and again. Repeat buyers are great! Link to comment Share on other sites More sharing options...
matt_garry Posted May 29, 2013 Share Posted May 29, 2013 Reply to @allason: I also love repeat buyers:D I have plenty Link to comment Share on other sites More sharing options...
fairyxena Posted May 29, 2013 Share Posted May 29, 2013 Thanks for this thread 🙂 I just got a gig that is asking for more than the original gig offers but I’m not leveled yet, so I don’t have any add on’s for my gigs. I was initially feeling like I was being taken advantage of, but since it is only one additional item ( a total of five instead of the four being offered) I think I’ll do it with out a mention. As soon as I level to where I can have add on’s I’ll make sure I’m paid for each item I work on.Thanks again!Orly aka FairyxenaFiverr.com fairyxena : I will send 4 vinyl mickey or minnie heads for your car for $5 on...For only $5, fairyxena will send 4 vinyl mickey or minnie heads for your car. | I will cut out four Mickey or Minnie heads to represent your family for the back window of your car. Please order additional gigs if | On Fiverr.com Link to comment Share on other sites More sharing options...
allason Posted May 29, 2013 Author Share Posted May 29, 2013 Reply to @matt_garry:And THAT is a really great feeling! Having repeat buyers is a great thing, indeed!! Link to comment Share on other sites More sharing options...
allason Posted May 29, 2013 Author Share Posted May 29, 2013 Reply to @fairyxena:Why don’t you mention it to the buyer, saying that you will do it as a gesture of good faith. It should build some loyalty and will at least show that you are being more than generous. Link to comment Share on other sites More sharing options...
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