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Unable to Respond to Message


hhaefele

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Hi!
I’m new to Fiverr, and I received a message from someone about something related to my work. I’m not sure what exactly, though, because I cannot view the message. Fiverr on both the iOS app and my laptop tells me that I cannot respond directly to that user. I have two questions.

  1. How do I respond to them? Or does this mean that the account is compromised in some way?
  2. Will it affect the response time and percentage on my profile? I don’t want to lose my status due to something that I do not know how to fix.
    Thanks!
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Don’t worry about it affecting response rate and such. It usually doesn’t do it badly enough to matter. If it does, you can ask CS to adjust it accordingly. According to a staff comment on another thread, they don’t intend for spam posts (which is what those usually are) to count against you. They system doesn’t work perfectly right now, though.

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