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Buyer Fee Question


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EDITED - Never mind, buyer contacted me he is in Canada so it was a US/Canada $ conversion. I’ll leave this here in case anyone else has the same issue. Thanks!

I know buyers get charged a fee when they pay - I thought that fee was 5%.
I just made a custom order for one of my buyers for $200 - he just messaged me saying he is being charged $269 by Fiverr. I submitted a ticket but while I wait I thought I’d turn to the forums. This can’t be right am I correct? I’ve done large custom orders before and never had a buyer tell me they were being charged this huge fee?

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