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Response Rate getting low because "privacy reasons..."


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Welcome to the club. Just file with Customer Support.
It’s par for the course these days, unfortunately.
I just checked, I have 9 tickets for this same problem, going back about 8 months, in my support history. So about once a month I have to file with support. They usually know about it and fix it pretty quick. But like all things, it depends on what rep you get as to how much explaining you have to do.

TAKE SCREENSHOTS of your response rate on the screen and your inbox, when you reply when it shows the orange bar at the top. (I circle them in red so there’s no question) and attach the screenshots to your support request.

…You’d think they’d figure out that by fixing it, they’d save money on support costs…

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