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Issues with rating option

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As a seller i am not satisfied for the rating system. One client gave negative rating. I have contact to buyer that why you gave negative rating , but the buyer didn’t respond my messages. Well in other freelancing sites there an option is DISPUTES. If a seller do anything wrong or bad work the buyer will lodge dispute. But in fiverr system there is no option for seller to remove negative feedback If a a seller contact to fiverr support. The fiverr replied we have no option to remove the feedback. Then how the seller will solve the issues. Its an most important that fiverr consider and provide an option to solve the issue between buyer and seller.

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