fora3studio Posted May 25, 2016 Share Posted May 25, 2016 In the past we have faced some customer, we have provided better work than their expectation in small amount. At that time they appreciate our work but after when they received the work they said “we are not happy with your work and ask for refund”…If we do not provide refund then they would give us bad review 😦Please help us for this situation.Fora3 Studio Link to comment Share on other sites More sharing options...
rubalsingh Posted May 25, 2016 Share Posted May 25, 2016 Use Fiverr Customer Support Link to comment Share on other sites More sharing options...
marki0315 Posted May 25, 2016 Share Posted May 25, 2016 if they said they will give negative review then contact Customer Support .if not then communicate very polity tell that how much review and rating matter and try to get good review and if this doesn’t work then mutual cancellation is best option Link to comment Share on other sites More sharing options...
fora3studio Posted May 25, 2016 Author Share Posted May 25, 2016 Thanks a lot !! 🙂 Link to comment Share on other sites More sharing options...
fora3studio Posted May 25, 2016 Author Share Posted May 25, 2016 If we go to Customer Support then buyers will able to add feedback ? Link to comment Share on other sites More sharing options...
fora3studio Posted May 25, 2016 Author Share Posted May 25, 2016 But gig cancellation effect on our profile (TRS) 😦 Link to comment Share on other sites More sharing options...
fora3studio Posted May 25, 2016 Author Share Posted May 25, 2016 we have completed 165 orders and 5 CANCELED order 😦 Link to comment Share on other sites More sharing options...
mariokluser Posted May 25, 2016 Share Posted May 25, 2016 If customer support can’t intermediate here, tell the buyer that you are only able to give him a refund if he accepts mutual cancellation. In this case he will not be able to give you a feedback at all. Link to comment Share on other sites More sharing options...
fora3studio Posted May 25, 2016 Author Share Posted May 25, 2016 Ohhh !! Thanks for the support. Link to comment Share on other sites More sharing options...
fora3studio Posted June 29, 2016 Author Share Posted June 29, 2016 Thanks Link to comment Share on other sites More sharing options...
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