How do I request mutual cancellation after I have delivered?

[Guest capitalquality]

I delivered what the client asked for but they’re now saying what they wanted was something different. It’s only a $10 gig and I’d have to re-do it all to meet their requirement so I want to cancel, but the mutual cancellation option is no longer there. Is the only way to cancel after delivery to go through CS?

[Anna]

Go to the order page. On top you will see “Resolution Center”. There you will find a few options. Note this will only be possible within 14 days of delivery before the revenue clears.

[Guest capitalquality]

Thanks. Much appreciated.

[Anna]

You are very welcome 🙂