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How can I select a thumbnail for my video animation gig


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Hello Good people of fiverr,
I am a professional video creator, and that is the service I offer here on fiverr, but I noticed that after I deliver an order and the buyer leaves a positive review, the delivered video appears blank (white) this is a problem to me because buyers can not go through my previous videos with ease, and this often discourages some buyers from placing an order, please how can I make a thumbnail to appear after I deliver my video?

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