Are we protected?

[nmagic]

Hello everyone

As always I check my account, but today I was surprised… Where are my money? 😮

I get an inbox like this:

Hi nmagic,

A dispute was opened via PayPal for your order FO379DE42B48: make a video Happy Birthday or Valentine Day. As a result, we have to cancel this order and ask that you discontinue your work.

If the dispute is resolved, the buyer will receive an offer to reorder your Gig.

Thanks,
The Fiverr Team

I have make video for a buyer since May 14 and I get this inbox today,…How can I discontinue my work when I have delivered it and it;s completed?

This is not the first time that happened to me…And as always the CS say " You are not the only one who lose, we also lose…" Well ok, but how can we compare $4 that company lose with $16 that I have lose also my time…Are we protected about this?I don’t think so…

Sorry but how can we work so?? Where are our rights?

[manucordoba]

Have you talk to the customer support to express this?

[emmaki]

In this case, you’re just unlucky and there’s nothing you can do about it, and nobody seems particularly interested in making it an issue with Fiverr.

In short: life sucks sometimes, and it’s usually because of other people.

[syedsimanta03]

No:) CS never solved any of my problem…

[nmagic]

Me too 😦

[nmagic]

Always I have was this problem, i have get as response : ” You are not the only one who lose, we also lose….”

[nmagic]

I think that Fiverr Team should resolve this case before we deliver the work, and not after 1 week…

[nmagic]

But when the money are ate my fiverr account how can defend myself at paypal custom support?? 😕

[emmaki]

Since it only happens when a seller initiates a PP dispute, there’s nothing that Fiverr can do about timing. It could do a lot more internally to retain seller trust, but pipe dreams.