logomogul Posted May 20, 2016 Share Posted May 20, 2016 Hello all,I just started working at fiverr. I have 9 sales and 5 of them are from 1 buyer. Today that buyer posted a 3.5 star rating on my gig which resulted my ratings dropping to 96 %. That buyer didn’t ask for any modification or edit he just posted this review outta now where.As a new seller I cannot afford to have bad reviews added to my gig so what should I do now? Link to comment Share on other sites More sharing options...
misscrystal Posted May 20, 2016 Share Posted May 20, 2016 Write to him and ask if you could do something to make it a 5 star review such as extra work?Ask him what was wrong. Link to comment Share on other sites More sharing options...
logomogul Posted May 20, 2016 Author Share Posted May 20, 2016 yes He is from Italy and talking in his native language so I have to translate. I have send him few massages to solve this issue. Lets see what he replies. I have only 9 sales If I cancel the order will it destroy my level rating ? Link to comment Share on other sites More sharing options...
misscrystal Posted May 20, 2016 Share Posted May 20, 2016 He will need to agree to remove the review if you give him a refund by cancelling the order.I’m not sure about your level rating. Link to comment Share on other sites More sharing options...
syedsimanta03 Posted May 20, 2016 Share Posted May 20, 2016 Just refund… Link to comment Share on other sites More sharing options...
ecovers0000000 Posted May 20, 2016 Share Posted May 20, 2016 contact him and ask him what"s wrong dont make a refund yet. Link to comment Share on other sites More sharing options...
logomogul Posted May 21, 2016 Author Share Posted May 21, 2016 thank you for your help. Issue has been resolved. Customer agreed to remove review for freebie 🙂 Link to comment Share on other sites More sharing options...
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