Need Suggestion From Seniors On Bad Review

[logomogul]

Hello all,

I just started working at fiverr. I have 9 sales and 5 of them are from 1 buyer. Today that buyer posted a 3.5 star rating on my gig which resulted my ratings dropping to 96 %. That buyer didn’t ask for any modification or edit he just posted this review outta now where.

As a new seller I cannot afford to have bad reviews added to my gig so what should I do now?

[misscrystal]

Write to him and ask if you could do something to make it a 5 star review such as extra work?
Ask him what was wrong.

[logomogul]

yes He is from Italy and talking in his native language so I have to translate. I have send him few massages to solve this issue. Lets see what he replies. I have only 9 sales If I cancel the order will it destroy my level rating ?

[misscrystal]

He will need to agree to remove the review if you give him a refund by cancelling the order.

I’m not sure about your level rating.

[syedsimanta03]

Just refund…

[Guest ecovers0000000]

contact him and ask him what"s wrong dont make a refund yet.

[logomogul]

thank you for your help. Issue has been resolved. Customer agreed to remove review for freebie 🙂