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Am I allowed to response to a cancelled order's review?


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Someone ordered something from me and it went late and their order was impossible anyway. They wanted a transcription of guitar that wasn’t even in the song. I did my best and even asked them to cancel and gave them a free sample that works sorta well, and they still went and left my first one-star review, when it was mostly their fault. And I see no way to respond to their review to set the record straight. Also I’m wondering if it’s an automatically generated review when an order is cancelled for being late, it seemed rather impersonal.


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