carolina_mateus Posted May 14, 2016 Share Posted May 14, 2016 we all know about the fiverr rating system (or maybe we dont, we just know, we work all day hard, 100 five star reviews, and 2/3 negative reviews, your ratings drop like husssss)that feels pretty bad, i know that feelings,for those who dont know the calculation of ratings, i think you can have an idea from here, i have been calculating this way for last couple of months and its 99% perfectsuppose you have total 400 reviews385 positive15 negativeso it will be, 15/385=0.038 x 100 = 3.8 (minus this result from 100%)100-3.8= 96.2 which is 96% , when you will reach 96.5 it will be 97%this math kinda help me to work more with positive energy, if you work all months, all positive feedback, but no changes in ratings, thats kinda frustrating. so know the number, make a target, work for that, and you exactly know how many positive review you need more to go to the next percentage number, Hope it helps 19 Link to comment Share on other sites More sharing options...
rubalsingh Posted November 12, 2016 Share Posted November 12, 2016 Hi, My response rate went down from 100% to 84% .This is the first time it happens since I joined .This is what they say"You responded to 84% of the inquiries you received in the last 30 days. Your average response time is 1 Hrs. "But I checked my inbox, I responded to each and every message I got within 12 hours.So my question is why did the rate went down? 4 Link to comment Share on other sites More sharing options...
catwriter Posted November 12, 2016 Share Posted November 12, 2016 The feature is buggy.I have responded to all of my messages within far less than 24 hours too, and my response rate is currently at 87%.If it really bothers you, you can contact Customer Support, and they will fix it for you. 3 Link to comment Share on other sites More sharing options...
bizzytip Posted November 12, 2016 Share Posted November 12, 2016 Don’t you see there are plenty of bugs around here? Ignore that response rate, it really IS a programming bug related to it and they do not seem to manage to sort it out 3 Link to comment Share on other sites More sharing options...
miiila Posted November 12, 2016 Share Posted November 12, 2016 I get that bug too, and after a while decided to say ***** it, it’s not worth spending time on going through it with CS if it just crops up again and again, to me, and apparently it doesn´t affect the ‘Avg. Response Time: 1 Hrs.’ the buyers will see on your profile, in another thread someone helpfully pointed out that a friend has a 50% response rate and it still shows as ‘Avg. Response Time: 1 Hrs.’ on her profile.My solution is to simply not even look at it anymore, it´s quite easy to ignore after a day or two. 3 Link to comment Share on other sites More sharing options...
fonthaunt Posted November 12, 2016 Share Posted November 12, 2016 Mine is also messed up. It does seem to affect me, my orders were up during the business week. 3 Link to comment Share on other sites More sharing options...
asiyabasimah Posted November 12, 2016 Share Posted November 12, 2016 You must answer all messages, even the spam ones. If it turns out to be spam, report the buyer. If you continue to receive messages from the buyer, contact customer support. That way your rating is not affected. This is the major problem I see with response rate. Also, try to answer as quickly as possible, I literally wake up in the middle of the night to answer buyers’ questions. 3 Link to comment Share on other sites More sharing options...
rubalsingh Posted November 12, 2016 Share Posted November 12, 2016 I do the same by waking up, but I delete those spam with links.2 month back Customer support told me, spam messages won’t count in response rate , so you can delete them without replying. 3 Link to comment Share on other sites More sharing options...
odbtec Posted November 13, 2016 Share Posted November 13, 2016 Hello…You can do whatever you want.The indicator is running bad and even if you respond all messages including the spam mesages, it drops without our control.I had 100% with 1h response time, but due to some mornings answering in 3 or 4 hours because i’m doing other things… the indicator dropped to the actual 92%.In principal it seems you have to respond all the first messages you receive, but the true is that you need to respond all messages and to be the last that writes the last message even if it’s only to say goodbye !.Some buyers send more messages before you write an answer… well, i have the theory that if you receive 3 messages you must write 3 answers.Also i have the theory that system is not enoughly happy with you app running in your smartphone and you must have the computer open and Fiverr page open and self refreshed because if not, you are out for the system.Finally after all this histeria trying to satisfy an indicator, i have decided to forget its existence and try to do the best i can (as always) and don’t be worried with these kind of Fiverr failings. 5 Link to comment Share on other sites More sharing options...
rubalsingh Posted November 13, 2016 Share Posted November 13, 2016 I also have the same theories you said, but I ignored them as they are not written in FAQ’s.And I just noticed my ratings increased by 1%. 3 Link to comment Share on other sites More sharing options...
rubalsingh Posted November 13, 2016 Share Posted November 13, 2016 My response rate is back to 100%.This is how it’s done ( 99% it works).Reply as fast as you can to your first inbox message.What happened is , someone contact me through inbox for asking me about my gigs to place an order.We chat for near about half an hour and It turns my response rate back to 100%.NOTE : Your Response Rate tracks the percentage of first inbox messages (conversation starters) from other users that you respond to within 24 hours of receiving the message. 3 Link to comment Share on other sites More sharing options...
zarawalker Posted June 24, 2017 Share Posted June 24, 2017 I’m wondering why my rating is still 97%. If this calculation is correct, my rating should go 98%. May be Fiverr is using different formula for calculating the positive ratings. 12 Link to comment Share on other sites More sharing options...
slavikbass Posted November 30, 2017 Share Posted November 30, 2017 We all know that now, in order to get 2 level of the seller, you need to have a high level of Response Rate (more than 90%). How does the Fiverr count, which factors affect on it? 6 Link to comment Share on other sites More sharing options...
shiblisifat977 Posted November 30, 2017 Share Posted November 30, 2017 I think Fiverr always Count first message of the buyers . So try to reply on the first message within 5 minutes. 4 Link to comment Share on other sites More sharing options...
slavikbass Posted November 30, 2017 Share Posted November 30, 2017 I think Fiverr always Count first message of the buyers . So try to reply on the first message within 5 minutes.This is a very perfect option) And if I answer in 6 minutes, 1 hour, 1 day … Where is the 100% limit of Response Rate? 4 Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted November 30, 2017 Share Posted November 30, 2017 This is a very perfect option) And if I answer in 6 minutes, 1 hour, 1 day … Where is the 100% limit of Response Rate?This may help you: Link to comment Share on other sites More sharing options...
shiblisifat977 Posted November 30, 2017 Share Posted November 30, 2017 If you always response the buyers message within 5 minutes then it will be 100% automatically. 4 Link to comment Share on other sites More sharing options...
goncharenko Posted November 30, 2017 Share Posted November 30, 2017 If I receive a message from a buyer, which has nothing to do with what I am selling, why should I spend my time in answering? 5 Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted November 30, 2017 Share Posted November 30, 2017 If I receive a message from a buyer, which has nothing to do with what I am selling, why should I spend my time in answering?The Fiverr system (like any other) can’t differentiate between potential buyers and those who will not become your buyer, so you have to reply to all of them.It only needs to be a ‘Sorry I don’t offer that’ or something. Link to comment Share on other sites More sharing options...
slavikbass Posted November 30, 2017 Share Posted November 30, 2017 This may help you:https://sellers.fiverr.com/en/article/response-time-rate-faqThanks for the link. I have read and can sum up - answer within 24 hours and you will have 100% Response Rate! 4 Link to comment Share on other sites More sharing options...
Guest designermas Posted November 30, 2017 Share Posted November 30, 2017 If you always response the buyers message within 5 minutes then it will be 100% automatically. Link to comment Share on other sites More sharing options...
slavikbass Posted November 30, 2017 Share Posted November 30, 2017 If you always response the buyers message within 5 minutes then it will be 100% automatically.I understand that. But sometimes I want to sleep) 5 Link to comment Share on other sites More sharing options...
jahid849310 Posted November 30, 2017 Share Posted November 30, 2017 Try to answer quickly and always try to make sure of your buyer you last message you sent 3 Link to comment Share on other sites More sharing options...
carineb Posted November 30, 2017 Share Posted November 30, 2017 If I receive a message from a buyer, which has nothing to do with what I am selling, why should I spend my time in answering?If I receive a message from a buyer, which has nothing to do with what I am selling, why should I spend my time in answering?Answer “No thanks” or you’ll have a bad response rate. 5 Link to comment Share on other sites More sharing options...
cadalystsial Posted December 11, 2017 Share Posted December 11, 2017 i was think in beginning same like you. But i think Fiverr is very intelligent. they know everything. 12 Link to comment Share on other sites More sharing options...
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