Request modification after marked as completed

[butterlux]

Due to mothers day, I got a few modifications of the artwork i’ve made for free ie height, hair colours, accessories, major and minor changes included etc. One of them marked as complete while other went idle and auto complete after 3 days. These clients request for modification after the gigs marked as complete - what are your thoughts? Do you do changes for the modification for free or charge them? For minor changes i dont really care and willing to do for free but for major changes, i dont want to be abused.

[vasily17]

You can charge them something than nothing 🙂 Like this you are not doing this completely for free.

[carriecreative]

I have done modifications for some projects after the order was automatically marked as complete. I think it depends on the customer and if you enjoy working with them.

[cyaxrex]

I flatly refuse to do revisions after orders have been marked as complete. I do this because buyers who do request such modifications are often waiting to hear back from people who they are actually selling work on to. That’s fine in principle, but with video work, buyers can come back to me days and weeks later because their buyers have decided that they want a full rework.

With writing it’s not really an issue but for any kind of graphics or video work, simply say on delivery that you will only be able to offer revisions for up to three days after delivery because this is only how long you keep project source files for.

[Guest capitalquality]

You have to go with your instinct on this. You’re not obliged to provide revisions after the gig has completed so it has to be a personal choice. It would be good customer service though to provide those customers with their free revision.
As things like this can throw out your work schedule it is worth saying something in the gig description about how long you’ll make revisions available for after the gig completes.

[Guest plural_spot]

I would suggest here to use your personal willing.Recently we had a buyer that asked for revision after the order was completed.We apologized for any inconveniences and proceed with a free revision.It’s a Client Care method.You need to make compromises transforming a potential buyer into your long term client.What do you think?

Best regards,
Cristian