Gig not started (it has a mandatory requirement) but what happens if I deliver?

[capitalquality]

I have a gig that I made a custom offer for after a long conversation with the buyer. The buyer hasn’t completed the requirements and so the gig hasn’t technically started. However, I’ve done the work. We’re in different timezones and I knew they were going to be unavailable for a bit so I went ahead, but despite nudging they haven’t updated the requirements. (They just have to say ‘as discussed’ so it’s not hard).
So, seeing as how the gig hasn’t started, if I deliver anyway do I get paid? Should I deliver or should I just cancel? How long do I wait before I cancel? Or do I just let it hang there never ending?

OMG, the endless questions tears hair out

[capitalquality]

You’re right. I hadn’t noticed that the option isn’t there. I will have to pay more attention.

[ollydave]

Try and nudge the buyer and explain he has to submit information for you to deliver.

[capitalquality]

Did that. Done it every day for the last 3 days 😦 It’s my fault I did the work I suppose. I will know better next time.

[sue_mcl]

I’ve had clients with custom orders, that don’t realise they need to provide the instructions on the order (because they already have). I never use the nudge, because it doesn’t work and feels a bit rude, I send them a message explaining that I have their info, but I need them to type something into the instructions box in order to start work, as the order is in pending - even if they just say “thanks”. Works almost every time 🙂