How to use my balance in my account?

[creative1768]

i have a balance in my account, but when i try to use it to pay another gig, it ask me to pay with credit card or paypal,
how do i use my balance in my fiverr account?
i tried following the procedure of how to refund the balance to my paypal account, it doesnt work
please help, its just getting frustrating i dont want to pay with my paypal account i just want to use the balance in my fiverr account