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Buyer needed to "upgrade" to view delivered order?


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I am a seller and delivered my gig to my seller as a Word document. The buyer reported to me that they were unable to open the document and he was prompted by Fiverr to upgrade ($10) in order to open the document. I tried sending it as a PDF file instead, but he got the same message.

Has anyone heard of this happening before? I’m hoping it’s just a bug in the system and not an actual issue. Mostly because 1) the limitations of the 1200 characters doesn’t allow me to deliver the gig properly 2) I don’t see a penny of that upgrade and 3) it makes ME look really bad. He thought I was trying to pull a fast one on him. I had to explain that I had no idea why that was happening and that I would contact Fiverr support and figure out what was going on.

Anyone else run into this problem?

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Mystery solved!

There’s a new button involved with delivering orders, which is where the confusion came in. On the left is the old UPLOAD WORK button and now on the right there’s and UPLOAD PROJECT button. I clicked UPLOAD PROJECT, which is an “extra” purchase. If I send it with that, he has to purchase an extra in order to view it.

To send him his delivered gig, I have to send it with the UPLOAD WORK button, which REALLY, REALLY should be the button on the right. Fiverr should really re-order these buttons in my opinion. I didn’t even notice the switch and see that there were now two buttons involved in the delivery of a gig.

Just FYI everyone!

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