Help getting money back from a seller who did not do any work!

[rebeccawebber]

I paid, she took the money and then clicked the item completed and then promised it was coming. I kept asking for it and she kept telling me it was coming but she had’t done any of it. So now I am out of the 13 days cancellation term, first time user of Fiverr and $105 down and not even anything to modify to show for it. Any advice on how I can get my money back. Support don’t seem to care or or want to help me. So distressed.

[fonthaunt]

It’s important to click request modification if a seller delivers nothing. That keeps the order open to be fixed or cancelled. It’s harder for support to help you if you don’t read the terms of service and use the site features, especially if you are willing to gamble a large order with an anonymous seller. There are great sellers and some bad eggs.

What exactly did CS say in their response to your support ticket?