What to do if customer if no sending on time the requirements for the job?

[superpress]

Hi, I have a question regarding what to do if a customer said that he was going to send some files that are needed to finish my job, but I have been waiting 3 days and he didnt send it… and as time is running, my delivery time is approaching, so I am worry to no be able to finish the job on time and get a “late delivery cancelation” and none the less I already did 50% of the complete job, and couldnt finish due to the customer…

Is there anyway to pause the delivery time counter? change the delivery due date? or something like that?

I really appreciate any advice on how to proceed in this case.
Thanks.

[Anna]

Did you try to get in touch with your buyer again? If he is unresponsive you might want to cancel the order for now. Your buyer can always place a new order once when he gathers all of the stuff you need.

[superpress]

Hi annai80, thanks for your comments.

Actually he is no “totally unresponsive” but he is doing very slowly (I have 3 days waiting for an info), and my concern is that my delivery time is running out, and i will be probably delivering late due to customer delays. So is there anyway that it does not affect me on my profile? or the only wait is to request a cancelation?

Additionally, at this time, I already did the 50% of the job (so i dont want to cancel) but I can’t continue if he does not send me the rest of the info.

So I am not sure how to proceed.

Any comments / advice are welcome…

and thanks again… 🙂

[Anna]

Talk to your client and let him know how crucial a delivery o time is here on Fiverr. I was in the same situation previously and had to cancel because my client was unresponsive and I was running out of time as well. Your option is to cancel, or maybe your client will allow you to deliver what you have for now? Communication goes a long way. You certainly don’t want the delivery to be late since it does affect your stats. I hope everything will work out for you. Best of luck 🙂