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Countdown hasn't started, buyer says the requirements sections seems blocked


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Hi guys, I am sorry if this looks like other posts, but I think this one is different.
My client ordered a gig, he had previously sent me the link so I could take a look.
I wanted to deliver it, but I couldn’t because It says to hold tight so he coud give my more information…
I sent the file via the chat.
He says he answered the questions and sent a bogus file in the requirements sections many times, and still doesn’t work…
I hope we won’t have to cancel (doesn’t seem good, right?)
i there any other way??
Thank you!

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Looks like the order is corrupted. It does happen sometimes, order requirements get out of whack on the fiverr system. I’d explain to the buyer and start a mutual cancellation, so that they can then re-order and it should go through. A mutual cancellation will not count against you. I’ve had to do this several times when Fiverr goes all wonky and it worked every time.
-Dave 🙂

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