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Problems with payment


obpiotr

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  • 3 months later...

The problem has reappeared. Cannot complete the order via Credit Card on any computer or browser. When I tried PayPal I get an orange banner saying you already paid for this gig but it does not redirect me to PayPal to login and complete the order like it does on other sites. The order does not appear on my payments page nor under my orders list. Is Fiverr aware of this? Are others having the same issue? This is only my third order. The other two went through okay a few days ago. Help needed.

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  • 2 months later...
  • 2 weeks later...

Why all lvl 2 sellers are defending Fiverr? It is like if they are all running political campaigns to achieve the "rockstar lvl"you could also get affected, I have not been able to sell, all I can sell is through custom order, instead of defending Fiverr you could also stand for the community, no offense but they are not going to give you the 20% back they are taking from you for not doing their job, which is to make sure everything is fine.

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  • 2 months later...

Anyone else having trouble with payments today? I’m trying to order a service since yesterday with multiple payment methods and different cards. Nothing seems to work. For contact the support I’m required to give an order number but I do not have it until I actually make the order, so it is pretty useless. @support help please!

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  • 1 month later...

at first i couldn’t make the payment using debit/credit cards, after the amount has been debited from my credit card, but the order was not placed, what is the solution for this, will the amount can be reversed?
how to contact fiverr admin for this issue?
pls anyone guide me?

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  • 3 weeks later...
  • 4 weeks later...

for 2 days i cant paid what i wanted to order, please help us fiverr

No token passed

https://www.paypal.com/cgibin/webscr?cmd=_express-checkout&token=&useraction=commit

I was charged three times for the same order.

Be careful, if the payment by credit card failed please don’t try again because the payment might have been successfull.

In my case it said each time payment failed but my credit card was charged.

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Hi guys,

I want to update you on how I didn’t receive any support from the Fiverr customer service, I received a useless email from Sam of the customer service asking me for my 3 Paypal transactions ID and he said that the error is because of my bank.

I saw many people got this problems, so far I have 0 refund and a customer service that is not reading what I wrote.

I mentioned that I tried to pay twice using the credit card method but I got a message saying the transaction has failed please try again.
Afterwards I tried to pay with my credit card using the Paypal method and it worked.

Now the Fiverr customer service is asking for 3 transactions ID… how can I get them.
And they said that it’s because of my bank the payment has failed.

In the meantime I still have my 3 payments charged by Fiverr.

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  • 3 months later...

Yep, two days now…can’t pay for a gig. Nice. the credit card expiration month and year won’t show. I select “April” for example…but then the field is nothing but pure white. Same with year. Costing people who knows how much business. I’ll have to go elsewhere.

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I was charged three times for the same order.

Be careful, if the payment by credit card failed please don’t try again because the payment might have been successfull.

In my case it said each time payment failed but my credit card was charged.

This is happened to me yesterday. But I only used my credit card and not paypal.

Does anyone have a workaround?

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Apparently, it’s not just me. This is ridiculous! Last week it charged my card 6 times but I couldn’t see the numbers. When I go to the payment screen I can’t see the numbers. Today I see the problem is still there but this time I’m smart enough not to put my card number in. This is madness that this has been a problem for a while. I’ve tried on Firefox, Chrome and Internet explorer and it’s the same problem.
They are NOT fixing the problem and this means lots of folks on Fiverr are losing money. Which means they Fiverr is losing money.
This problem needs to be fixed ASAP!!!

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Yep, two days now…can’t pay for a gig. Nice. the credit card expiration month and year won’t show. I select “April” for example…but then the field is nothing but pure white. Same with year. Costing people who knows how much business. I’ll have to go elsewhere.

Same problem I’m having.

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Hi guys,

I want to update you on how I didn’t receive any support from the Fiverr customer service, I received a useless email from Sam of the customer service asking me for my 3 Paypal transactions ID and he said that the error is because of my bank.

I saw many people got this problems, so far I have 0 refund and a customer service that is not reading what I wrote.

I mentioned that I tried to pay twice using the credit card method but I got a message saying the transaction has failed please try again.

Afterwards I tried to pay with my credit card using the Paypal method and it worked.

Now the Fiverr customer service is asking for 3 transactions ID… how can I get them.

And they said that it’s because of my bank the payment has failed.

In the meantime I still have my 3 payments charged by Fiverr.

OMG! SAME last week with me after I got 6 credit card transactions and reached out to customer service. She gave me some lame ass excuse even though I sent her screen shots. Their customer support is HORRIBLE!!!

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  • 5 months later...
  • 4 weeks later...

Too bad. I can’t pay neither with credit cards nor paypal. I tried with 4 cards from 3 different banks, 3 different browsers, 3 different computers with 3 different IP address… and all were rejected. I checked with all the three banks and all said that I have no problem with my cards. I even tried to charge one of my cards on Amazon and bought something that I don’t need, it gone through without any problem. What happen here with Fiverr?

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