deesajn Posted March 31, 2016 Share Posted March 31, 2016 I think it’s a bug or some kind of error. When you cancel the order the clock should freeze but now is counting down. Anyone? Link to comment Share on other sites More sharing options...
theratypist Posted March 31, 2016 Share Posted March 31, 2016 Same here… Did you bring this up to Customer Support? Link to comment Share on other sites More sharing options...
deesajn Posted March 31, 2016 Author Share Posted March 31, 2016 I didn’t because fortunately the buyer hit the acceptation button, but next time I will do it. Link to comment Share on other sites More sharing options...
theratypist Posted March 31, 2016 Share Posted March 31, 2016 Okay, I got a reply from Customer Support.“Hi there,Thanks for contacting us. As this order is still marked in progress, your countdown timer will still show the passing of time as this is still considered part of your order duration. If the order is delivered, or if the order is cancelled, the timer will stop.Hope that helps clear up the confusion.”But I thought the clock stops once you request for a mutual cancellation! Link to comment Share on other sites More sharing options...
theratypist Posted March 31, 2016 Share Posted March 31, 2016 UPDATE:I asked if this was a new update or feature and the response was…“Yes, this was an update to more correctly show the flow of time during an order process.If there’s anything else we may assist you with, please let us know.”’Alright guys, this is not a bug! Link to comment Share on other sites More sharing options...
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