misscrystal Posted March 14, 2016 Share Posted March 14, 2016 Clear communication with customer support is important. It takes me several tries sometimes to try to express my questions. Link to comment Share on other sites More sharing options...
fitrigwrites4u Posted March 15, 2016 Share Posted March 15, 2016 What is a ticket? People have mentioned that a lot. Is it true that we need a ticket to write to CS? I thought we can just write. I have never had any complaints/questions for CS so I have never felt the need to write to them. Link to comment Share on other sites More sharing options...
misscrystal Posted March 15, 2016 Author Share Posted March 15, 2016 A ticket is what they call it when you contact them. You “open a ticket” which means you start a conversation with them about something. Link to comment Share on other sites More sharing options...
fitrigwrites4u Posted March 15, 2016 Share Posted March 15, 2016 Oh, I see. I was picturing a ticket like a bus or plane ticket. I mean, I thought we must literally have a ticket and I thought how can we get that ticket? (Duh, to me) 😛 Link to comment Share on other sites More sharing options...
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