Did anyone of you face a buyer who changes his mind during placed order?

[freelancer45]

Yesterday I faced a female buyer who changed her mind during the placed order but thank to Fiverr as it has a great policy for mutual cancellation and I accepted her request. She was unable to provide me Site Hosting Login details and was pressing me to fix my site. I explained her that how can I do my job when I have no access to the site code and with this she said ok I will cancell the order. This was really strange for me to face such client who even dont understand what I am asking for and what she had to provide to fix the code.

Any comments please?