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Buyers have issue in submitting the requirements


njcbrp83

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Does fiverr already aware of this problem when buyers having an issue in sending their requirements. Most of my buyers are experiencing this problem. I get a long notification that a buyer has updated the order but the requirements did not go through. Buyers get annoyed with it and as a seller this gives a negative impression to my service.

Is this just temporary?

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It may something temporary. Since I think the coupon code feature at checkout is also new, it makes me wonder if that is being dabbled with and slowing things down a little. I wouldn’t worry too much unless it creates a substantial long-term issue.

If it keeps happening, though, the best thing would be to have a buyer submit a ticket to CS explaining what problem they are encountering. You should submit a ticket regarding the same order number explaining how it affects you or appears on your end.

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  • 3 weeks later...

Buyer just cancelled his order due to this reason.

His message:

“Sorry but I submitted all the information but fiverr.com did not save the info. I really cannot be bothered to type it all again.”

I assume that this client has filled out all the information because I can see the notification that he updated the gig but somehow the information did not go through.

Tsk.

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