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Response rate goes down with no reason


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I answer all my messages and have an average response time of 3 Hrs. Still the response rate is at 75%… I’m pretty sure that’s because I don’t look at follow up messages of people saying thanks etc?
I get these in my mailbox, so I read them there and don’t go to the fiverr website to click on the message.

but when I read the info about response rate, it tells me it’s only about your very first response? So what’s this stupid system that’s totally broken, why is it still a part of this big website?

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