raindrops2000 Posted January 12, 2016 Share Posted January 12, 2016 My gig still has not been presented to me. The first logo was completely done in a wrong manner, no thought put into it and I have been waiting 4 weeks for a revised version. The seller has not even returned my last three messages even though she/he has been on-line. For this reason I should be receiving a full refund back onto my credit card. I don’t even know how to request for Fiverr to help me in receiving a refund except to talk to this person and hope for the best. Please help me someone. My last e-mail to this person was to request a refund by this person to pay me back. I have not received no reply to my e-mail. I am very disappointed and will never recommend someone using Fiverr since you do not know who you are corresponding with. There is no way, that I understand to even receive my money back onto my credit card and in cases such as I am experiencing there should be a policy to receive your money back. Link to comment Share on other sites More sharing options...
Anna Posted January 12, 2016 Share Posted January 12, 2016 I am sorry to hear about your bad experience. Contact customer support for assistance. I am sure you will get a refund soon. In the future, make sure to click on “Request Modification” to prevent the order from getting marked as complete, which happens automatically after 3 days. Best of luck. Link to comment Share on other sites More sharing options...
symonefrazer Posted January 13, 2016 Share Posted January 13, 2016 I am really sorry to hear about your experience. Contact Customer Support they will surely help you, also you may not be able to receive a refund directly back to credit card as fiverr will normally send all refunds into your fiverr account. Link to comment Share on other sites More sharing options...
bimolroy Posted January 13, 2016 Share Posted January 13, 2016 [13 SPAM LINKS REMOVED] Link to comment Share on other sites More sharing options...
jonbaas Posted January 13, 2016 Share Posted January 13, 2016 Wow. Seriously? Link to comment Share on other sites More sharing options...
raindrops2000 Posted January 14, 2016 Author Share Posted January 14, 2016 Thank you for your feedback. I have sent a message to customer service. Awaiting their reply Link to comment Share on other sites More sharing options...
raindrops2000 Posted January 14, 2016 Author Share Posted January 14, 2016 Yes, jonbaas, I am serious. Link to comment Share on other sites More sharing options...
jonbaas Posted January 14, 2016 Share Posted January 14, 2016 As you’ll note from the indent of my comment in this thread, I was responding to "bimolroy"s 13-comment spam link directly above mine.He copied and spam-pasted the same link 13 times, presumably thinking that that would bring him 13x the sales. 😉 Link to comment Share on other sites More sharing options...
raindrops2000 Posted January 21, 2016 Author Share Posted January 21, 2016 Thank you for your help. I have received my money back, just in my account, not sure how to put it back onto my credit card. Happy that it was dealt with 🙂 Link to comment Share on other sites More sharing options...
raindrops2000 Posted February 9, 2016 Author Share Posted February 9, 2016 I did receive a response back from customer service. Thought I would try once more. Greatly disappointed. I really wish I could find someone who knew how to read instructions. Even sending a picture did not help 😦 Link to comment Share on other sites More sharing options...
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