Cancellation Rate at 100

[flatpp]

Hello,

I have just come back and I am ready to get back to work on Fiverr!

Anyway, I recently had an order per during my day off and when I made it clear that I was away someone ordered a gig. I explained I was away and I sent a mutual cancellation. Unfortunately, the buyer did not respond and it was automatically cancelled. I know have a 100 per cent cancellation rate (my first ever!) and according to the stats, it’s going down.

What can I do now?

Will my gig no longer appear in search?

[hassankhursheed]

No it’s does affect search result at all but due to cancellation rate it will affects your level badge and when your level badge affects so definitely you will have low orders.

[emmaki]

It may be worth contacting Customer Support, since you marked yourself as away (although you obviously didn’t use the vacation feature) and the buyer didn’t check in to mutually cancel. They MAY get rid of that scary cancellation rate.

[flatpp]

I am honestly scared to use the vacation mode feature as last time I used it, it took me a long time to get back to decent sales. I have contacted Customer Support regarding this.

(Oh I hate it when buyers don’t read the description…)