Buyer unresponsive and delivery is in the next 3 hours

[flatpp]

Hello,

I am asking for advice regarding an project I am creating. The buyer has requested a revision and has yet to provide me information regarding what I need to modify. I have already messaged him that the deadline is today and that I need information to continue. He has not responded yet.

The final delivery is expected at 21:00 UK Time. If he has not responded by then, what can I do so I do not get penalized?

He has already stated he is busy so I am taking that into account. I do also take time zones into account and from what I gather, he is in the US.

[eoinfinnegan]

Just mark it as delivered and explain the reason why. They will have 3 days before the order is marked as complete automatically. They can request modifications when it is delivered.
I would wait until 7-8ish GMT before doing so.

[harry_johnson]

Yeah the same
Deliever the same as before and state the reason or simply say what you needs to be changed and when he will come and reply you. You’ll not be penalized.

[writerlisaz]

Deliver as before, and make sure to mention that you have tried several times to contact him/her with no response. It all needs to be documented in your messages (which is probably is if you’ve been trying) in case you need to contact Customer Support at any time, or in case the buyer complains. Be polite but mention it.

[fonthaunt]

I don’t entirely disagree with the others but I will mention that delivering without a full delivery can be risky even if you cover yourself. I understand it’s not your fault and usually CS will see it that way too. Since it’s against the letter of the ToS, though, if they want to be sticklers they can.

Personally, if it was me, I’d have already tried offering a mutual cancellation before it got this close to see if that cancel offer would get the buyer’s attention. I’m not saying I would have let it run all the way to a non-mutual cancellation and I would also contact CS right away if you haven’t yet. So far I’ve found that just offering the cancellation gets the buyer’s attention in many cases, although of course you stand the risk of them being annoyed and accepting it. Just weigh risk vs. reward on all the scenarios and pick as best you can! Good luck!

[flatpp]

Well, it turns out it was a misunderstanding. No revision was actually needed! Still have no idea why the revision button was pressed but the order is complete at least.

[fastadking]

Make a small revision, deliver it, and say I did not hear back from you so I made a revision I thought you might need.

[catwriter]

Sometimes buyers click on the modification button by mistake, and sometimes they don’t even understand what that button is for, and press it when they want to ask you something.

[psychicbunny]

I agree with this.

[flatpp]

Yeah, it seemed like he was a new buyer. Anyway, the order is completed which is good. 🙂