flatpp Posted November 21, 2015 Share Posted November 21, 2015 Hello,I am asking for advice regarding an project I am creating. The buyer has requested a revision and has yet to provide me information regarding what I need to modify. I have already messaged him that the deadline is today and that I need information to continue. He has not responded yet.The final delivery is expected at 21:00 UK Time. If he has not responded by then, what can I do so I do not get penalized?He has already stated he is busy so I am taking that into account. I do also take time zones into account and from what I gather, he is in the US. Link to comment Share on other sites More sharing options...
eoinfinnegan Posted November 21, 2015 Share Posted November 21, 2015 Just mark it as delivered and explain the reason why. They will have 3 days before the order is marked as complete automatically. They can request modifications when it is delivered.I would wait until 7-8ish GMT before doing so. Link to comment Share on other sites More sharing options...
harry_johnson Posted November 21, 2015 Share Posted November 21, 2015 Yeah the sameDeliever the same as before and state the reason or simply say what you needs to be changed and when he will come and reply you. You’ll not be penalized. Link to comment Share on other sites More sharing options...
writerlisaz Posted November 21, 2015 Share Posted November 21, 2015 Deliver as before, and make sure to mention that you have tried several times to contact him/her with no response. It all needs to be documented in your messages (which is probably is if you’ve been trying) in case you need to contact Customer Support at any time, or in case the buyer complains. Be polite but mention it. Link to comment Share on other sites More sharing options...
fonthaunt Posted November 21, 2015 Share Posted November 21, 2015 I don’t entirely disagree with the others but I will mention that delivering without a full delivery can be risky even if you cover yourself. I understand it’s not your fault and usually CS will see it that way too. Since it’s against the letter of the ToS, though, if they want to be sticklers they can.Personally, if it was me, I’d have already tried offering a mutual cancellation before it got this close to see if that cancel offer would get the buyer’s attention. I’m not saying I would have let it run all the way to a non-mutual cancellation and I would also contact CS right away if you haven’t yet. So far I’ve found that just offering the cancellation gets the buyer’s attention in many cases, although of course you stand the risk of them being annoyed and accepting it. Just weigh risk vs. reward on all the scenarios and pick as best you can! Good luck! Link to comment Share on other sites More sharing options...
flatpp Posted November 22, 2015 Author Share Posted November 22, 2015 Well, it turns out it was a misunderstanding. No revision was actually needed! Still have no idea why the revision button was pressed but the order is complete at least. Link to comment Share on other sites More sharing options...
fastadking Posted November 22, 2015 Share Posted November 22, 2015 Make a small revision, deliver it, and say I did not hear back from you so I made a revision I thought you might need. Link to comment Share on other sites More sharing options...
catwriter Posted November 22, 2015 Share Posted November 22, 2015 Sometimes buyers click on the modification button by mistake, and sometimes they don’t even understand what that button is for, and press it when they want to ask you something. Link to comment Share on other sites More sharing options...
psychicbunny Posted November 22, 2015 Share Posted November 22, 2015 I agree with this. Link to comment Share on other sites More sharing options...
flatpp Posted November 22, 2015 Author Share Posted November 22, 2015 Yeah, it seemed like he was a new buyer. Anyway, the order is completed which is good. 🙂 Link to comment Share on other sites More sharing options...
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