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Uploading a jpg or psd file to a seller for a gig


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I have just purchased a gig and I am trying to upload a jpg and a psd file of the image i want to use for the book cover. I am getting an error message. How do I get the seller to start the work if I can’t get the file to them? Had no problems downloading 14 jpgs and 14 psds from another seller so it is not my internet that is the issue. HELP! Posted a problem ticket but I get a response saying maybe 2 day response. I paid 1 day service for the gig I can’t load a file to.

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