Turning down orders without impacting rank?

[alexanderamanda]

Is it possible to mutually cancel an order without it impacting my rating? I’m about a month into selling on Fiverr and occasionally people order content that I realllly don’t think I’m the best candidate to write. For instance, topics that I don’t agree with, or things that I’m not entirely comfortable doing, like writing an About page for a new business and following a buyers request to make it sound like they’ve been around for a long time. Or “SEO writing”… it’s just not my style and I don’t care to do it. It sits in my queue until the day its due and takes three times as long to complete simply because I have zero interest in doing it. Yet other sellers on Fiverr might do a better job and happily whip it out in no time.

I’ve had about 40 orders so far and this has only happened a few times. I’ve enjoyed writing a good many things that didn’t interest me personally simply because I enjoy learning. There was one time I mutually cancelled because the content was something that I didn’t agree with from a moral perspective. But what about the other “ugh, I really don’t look forward to this” kind of jobs? How much influence does mutually cancelling have on my rank, especially if I’m aiming for Top Seller rank eventually? Or is it only if the buyer cancels the order that it affects me? Please help me understand this.

Thanks!!

[conniesowens]

I would like to get an answer to this question as well. Is there one? MMMM.

[wowyou]

I’ve read what top sellers here like twistedweb say and the consensus is you do NOT get penalized if there is a mutual cancellation. However, if the cancellation is not mutual then your rating could be impacted.

Hope that helps.

[alexanderamanda]

Side-question… today I had someone accidentally order a gig from me, and immediately request a cancellation. And a new person was confused about the ordering processed, so cancelled and re-ordered the same gig. Does that affect me?

[wowyou]

I think you should be fine. As long as it’s not consistent. But if in doubt contact customer service. They’re very helpful and can provide more detailed insight. Good luck!