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Can a buyer keep asking for Revisions?


hantos

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I’m new here and was wondering if a buyer has the opportunity to keep asking for revisions until the time for the project is depleted. In other words if a project’s time is finished and the buyer was asking for revisions will the buyer get a return of his/her $5 or will the Seller keep the $5 without making a revision. Thank you

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I’m not exactly sure if a buyer can make unlimited modification requests, but if you ignore it, when the time runs out the buyer will have the opportunity to cancel the order and give you a poor rating. You also loose the $4.

If I were you I’d try my best to satisfy my buyer and if that’s not possible, request a mutual cancellation.

As a new seller it would be better not to start off with a poor rating.
Maybe other sellers can also shed some light on this?

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I’ve set my gig to 1 Revision and my first buyer has requested 2 Revisions so far, how is this possible? The only thing I’m concerned about is if a buyer just asks for a revision last minute into the project and gets his refund without my permission. Thank you

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Hey Hantos,
I checked your profile first of all remove your email form about description it’s against Fiverr policy and in my opinion if you want success on Fiverr you must have skill to satisfy customer needs

About logo Gig:
Hantos in my opinion you are using too limited gig description kindly enhanced with good eye caching content add some extra also in gig description and one more don’t copy others users gig description

Thanks
AQ Developers

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The modification system confuses me as well. As a buyer, I look at the gig with 1 modification, $5, I would think that the seller only provide4 1 modification, and the price is $5, even if the buyer is willing to pay again for a second modification, the seller/modification system won’t allow it.

But as I stated to set that on my gigs, and my buyers used it, I think it’s more like: the seller provides 1 free modification, any more will cost $5 each.

Now as you have written here, I have a feeling that this modification thing doesn’t work at all…

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  • 5 months later...

If I offer 1 free revision and have provided that already before the timer runs out, the buyer cannot cancel but can still ask for more revisions without buying extras/paying for additional revisions. If i don’t provide it for free, an exploitative buyer can refuse to mark the job as complete. And without marking the job complete, the funds will continue to stay in Fiverr’s account. Some buyers know this loophole and will exploit it to get free revisions like a buyer of mine is doing. Because they have already paid the $5 and got their work done, they don’t care if the funds go in Fiverr’s pocket or the seller’s pocket, they just want to try and squeeze of some more extra work. There is no safeguard to this loophole for the seller. It’s as if Fiverr is okay with this. I wonder why.

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I asked the seller for a badge logo. My cost included two logos and unlimited revisions. The seller was quick after waiting three days, the first two revisions were quick but he changed the entire logo to red when I didn’t ask him to do that. Now he doesn’t respond. I’m not happy with it and will be requesting a refund. In each delivery he states that he will make changes until I’m happy.

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I made my first purchase of a logo a week ago. As soon as the logo was delivered I asked for a revision. So far I have gotten no response from seller, ogomoz. I have sent 2-3 requests and I am being ignored. I placed my order April 3 and received it for review on April 6. I asked for a revision that night. I still have not gotten a response. How do I handled this? I am about to leave a BAD review! What’s bad is that all he had to do was remove one word.

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Is there a definitive difference between a “revision” and a “modification”? My package tiers and extras are scaled based on the amount of work and size of the project. (larger ones are inherently more complex, and additional drafts are likely… so the price reflects that work/hours). However, I’ve always been happy to send a modification or revise my deliveries to satisfy my clients. I view it as customer service and my product/brand being top priority… and I’ve not had an issue so far with buyers needing to keep requesting modifications. If they keep asking, it means I’m not doing my job the best I could be.

I’ve had a handful of experiences where the buyer seemed like they were trying to exploit the system; but it’s usually on basic $5 orders, and they tend to request a refund straight away. I answer that issue with a mutual cancellation and be done with them. I doubt many malicious individuals would try to pull such a stunt on a larger priced order… since at the end of they day, if you deliver what’s in your Gig™ description Seller Support will back you up.

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It depend upon what you offer, If you offer Unlimited Revision your are bound to give revision without any extra charge or argument on the other if you provide 1 or 2 revision free of cost then mention that with bold text to avoid confusion

Hope it Helps

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  • 4 weeks later...
  • 2 months later...

Buyers are allowed to ask for anything they want – it’s up to the seller to decide if they’ll do it. Having your revision price listed on your gig sets the stage for charging for each revision.

If you have a gig that has 1 free revision and the buyer asks for a second, simply state that revisions after the 1st revision cost $5 (or whatever you charge). Then send a custom gig extra from the order page (located at the bottom of the order page, in your chat box). Once they purchase the extra revision, the amount will be added to the total cost of the order. Fiverr will not automatically bill someone for making 2 revisions.

Sellers can always reject a modification/revision request. I think you need to set your own standards based on your line of work. For me, it’s like this:
Anything I did objectively wrong I will correct for free.
Anything the buyer doesn’t like and wants to change/redo is the cost of a revision ($5-$10).
Any additional work (buyer says “can you add X”) is a gig extra and I determine the cost of the work and charge accordingly.

There is some gray area or miscommunication. Generally I’ll talk with the buyer and see where it goes; most are willing to pay $5 for a revision/rewrite if they weren’t clear. Sometimes you have a presumptuous buyer (someone who thought writing an interlude on top of the piece I had already written would be a “revision” and thus free…) but often these things can be remedied in discussion (I told the buyer they didn’t originally ask for it and thus would have to pay for more words).

Personally, I’d never offer unlimited revisions. That invites cheap people who will never be satisfied.

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Shall I share my 18 revision request odyssey story? Would you like to hear it? Of course you do! I’ve shared it before, mind.

It’s not that interesting anyway. Some $5 buyer (of course) racked up a total of 18 revisions for a PR. The writing was fine, it was the logo. It wasn’t the right size. So he kept saying “make it a bit bigger” “now it’s too big” etc etc. Took me like 2 seconds to make it a bit bigger or whatever through click and drag, so I assume he was just crazed with power and/or incredibly stupid.

Anyway, he eventually stopped, didn’t leave a review and I haven’t heard from him since. Although I did use his not terribly common name as a new gay (and kinky-weird) erotica pen name, which was fun. I like to imagine that he noticed and had an apoplectic fit. So, don’t make me do 18 pointless revisions, otherwise you get a nasty erotica book written with your name as the author. 'K?

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  • 6 months later...

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