Jump to content

Is it possible for a buyer to revert negative comment in a cancelled request?


Recommended Posts

Hello every one, I need your help on this. One of my order was being cancelled by the buyer as I was late to deliver the product. He left a single star negative feedback which says seller failed to deliver the product on time.
Later when I explained my issue of late delivery to the buyer he agrees to revert back the negative comment. I agreed to deliver him the product free in return.
Well Now I just realized that I do not even have any idea if this is possible or not? and I have already done multiple revisions of the product.
please help me on this…What can I do to remove the negative feedback from my profile?Is it possible for the buyer to revert the negative comment because of cancelled order?
please help!!!

Link to comment
Share on other sites

Normally the buyer has a limited time when a review can be edited but the review you got is an automatic review added when a buyer cancels a late order.
From what i understand cs can remove the review when both parties consent to the removal.
So just take a screenshot of the message where the buyer agrees to remove the review and open a support ticket with cs.

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...