animeboy Posted October 7, 2015 Share Posted October 7, 2015 I had an unused amount of 40$. Why do you have to keep it stuck in the account? Why don’t you just refund accordingly? Link to comment Share on other sites More sharing options...
sincere18 Posted October 7, 2015 Share Posted October 7, 2015 Read the Terms of Use. this is standard.One reason would be too many people would try to get free work. Way too many people scam new sellers as it is, if Fiverr where to do what you suggest, then anyone could come here get work done, cancel the job and get their money back. By making it go to Fiverr credit, it cuts down on that kind of scam. Link to comment Share on other sites More sharing options...
animeboy Posted October 7, 2015 Author Share Posted October 7, 2015 Oh really? For me, it was the seller who cancelled her gig because it was the seller was busy with some party!!! Even if it is kept in the credit, it is OK but I can’t use the credit and there is no support. Sux Link to comment Share on other sites More sharing options...
animeboy Posted October 7, 2015 Author Share Posted October 7, 2015 The other side of the coin for buyers cheating is fiverr doing the same! Link to comment Share on other sites More sharing options...
sincere18 Posted October 7, 2015 Share Posted October 7, 2015 Reply to @animeboy: That was just one reason why they would wnat to do it that way. It doesn’t cover all examples.But you can use the credits when you buy your next gig. If the gig costs less than or equal to what you buy it will pay it automatically. Link to comment Share on other sites More sharing options...
animeboy Posted October 7, 2015 Author Share Posted October 7, 2015 Fiverr makes it difficult for users to use the credit. OMG! Link to comment Share on other sites More sharing options...
solow13 Posted October 10, 2015 Share Posted October 10, 2015 This is how fiverr works, you can use your credit to buy gigs. Link to comment Share on other sites More sharing options...
diplomadon Posted October 10, 2015 Share Posted October 10, 2015 as per the fiverr tos that you have agreed to, when a refund is received it is credited to the buyer’s shopping balance. Link to comment Share on other sites More sharing options...
mariarajput786 Posted October 10, 2015 Share Posted October 10, 2015 If refund policy should be like the way you described, every scammer would join fiverr, order a gig, get delivery and demand a refund and get the money back. In this way he can get a gig for free.That is why fiverr has made these rules. Link to comment Share on other sites More sharing options...
spackle Posted October 10, 2015 Share Posted October 10, 2015 Hi, that is stated in Fiverr TOS which you agreed when joining Fiverr 🙂 Link to comment Share on other sites More sharing options...
chmarkh Posted October 10, 2015 Share Posted October 10, 2015 how can do this ? Link to comment Share on other sites More sharing options...
mark74 Posted October 12, 2015 Share Posted October 12, 2015 What do you mean? What do you want to do? Link to comment Share on other sites More sharing options...
trafficseopro Posted October 12, 2015 Share Posted October 12, 2015 You can only use the funds to purchase other gigs. Link to comment Share on other sites More sharing options...
mgjohn78 Posted October 12, 2015 Share Posted October 12, 2015 With the updates to the refund policy introduced in the last terms update back in november last year, it is possible to get a deposit refund but they are not automatic, you need to contact support and there might be a fee.To read the updaes to the refund policy got to https://www.fiverr.com/terms_of_service scroll down to Refunds Link to comment Share on other sites More sharing options...
havardh Posted October 12, 2015 Share Posted October 12, 2015 Reply to @animeboy Use the funds to order some gigs Link to comment Share on other sites More sharing options...
raindrops2000 Posted January 6, 2016 Share Posted January 6, 2016 There are cases that people should be refunded their money that are legit reasons. My gig still has not been presented to me. The first logo was completely done in a wrong manner, no thought put into it and I have been waiting 3 weeks for a revised version. The seller has not even returned my last two messages even though she/he has been on-line. For this reason I should be receiving a full refund back onto my credit card. I don’t even know how to request for Fiverr to help me in receiving a refund except to talk to this person and hope for the best Link to comment Share on other sites More sharing options...
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