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Can't understand the reason for the drop in my response rate


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Initially my response rate was 100%.

One day, a potential buyer in-boxed me. We exchanged 2-3 messages. When I tried to reply him further, fiverr didn’t allow me to do so. Fiverr showed an error message, “For privacy reasons, this user may not be contacted directly.” This reduced my response rate to 67%. Please tell me, why did this happen and what can I do?

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