jackdraw Posted October 6, 2015 Share Posted October 6, 2015 I was ill and ruined my gig. Because the cancellation ratio and the response time increased. Can I get my gig back? Link to comment Share on other sites More sharing options...
phoenix7813 Posted October 6, 2015 Share Posted October 6, 2015 How many sales did you have on your gig before you got ill? If you had a lot then the downtime shouldn’t have hurt your numbers that bad. You likely won’t ever get back to 100% but you’ll still be in the high 90%s.If there were not that many sales then you might consider just creating the gig over again as a new gig. Which of course bears the struggle of someone to buy a gig with 0 reviews which I know is tough.One note though…as far as I am aware I have not seen another seller’s cancellation rate. So I don’t think your buyers will see that. Response rate adjusts pretty fast. Mine was recently up to 8 hours because of some down time but after maybe 4 or 5 days of replying within the hour I’m already back down to 2 hours. Link to comment Share on other sites More sharing options...
jackdraw Posted October 6, 2015 Author Share Posted October 6, 2015 Reply to @phoenix7813: Thank you for your reply. Actually I have completed 800+ orders. Also there were 73 cancellations. I thought that the reason for decreasing my gig. My avg response time is 2 days and response rate is 29%. how should I increase them? Link to comment Share on other sites More sharing options...
phoenix7813 Posted October 6, 2015 Share Posted October 6, 2015 Just a matter of time. Reply to messages as fast as you are able. I have my notifications set up so I get an email anytime I have any activity on Fiverr. That way even if I can’t do anything, I can hop in, reply and let the customer know when I will be more available. Link to comment Share on other sites More sharing options...
jackdraw Posted October 7, 2015 Author Share Posted October 7, 2015 Reply to @phoenix7813: Thank You!!! Link to comment Share on other sites More sharing options...
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