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360$ disappeared from my Fiverr shipping balance suddenly ! Fiverr didn't answer my request!


tenissiempre10

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Yesterday, 360$ suddenly disappear from my Fiverr shipping balance, when i check the payment history it shows :

Banking::ReversalAccountActivity-payment (view order).



What is it means??? Someone can just take 360$ form my account?? User’s account is not safe anymore?

I submited request 17 hours ago and Fiverr didn’t answer me yet.

Does anybody had or having this situation?? Please help me

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Reply to @misscrystal: I think it’s something with paypal too, but how is it possible?? because when i click “view order” to see the details, it goes to the order page i did one month ago with a website developer , what is funny is that the website developer didn’t finish his job and just disappeared and cancelled the order. So the order was cancelled one month ago by him,the seller! how him dare to take me money !! I’m so confused…

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Reply to @tenissiempre10: Sending multiple tickets is the equivalent of spamming Fiverr support. It can cause your tickets to be closed. You need to stick to one ticket and be patient.

There are several possibilities and only they can help you, so you don’t want to ruin the chances of getting an answer from the only people there for you. It could take a few days. I know that seems long, but when you consider the other options, it is best to wait.

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Reply to @tenissiempre10: OK, calm down. First, it was not at all clear to me (and I think to others) that you were a buyer. Now you sound like you are saying that you bought a gig on Fiverr and feel that you lost your money. So, did you buy a gig from a developer on Fiverr and pay the seller $360? Did the seller cancel that order and the $360 was returned to your Fiverr credit but then disappeared? What do you mean by shipping balance?? Your story is very confusing.

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did you receive a link from someone pretending to be interested in buying your gig? it happened to me when I started selling on fiverr… someone sent me a link to “show” me something they needed, turned out it was some kind of malware to access my account, they stole about 85 dollars, fortunately just that as at the time I was beginning to sell. I know this had happened to many people so now fiverr has more safe measures, you should also activate the email confirmation option which sends you an email so that you can confirm a paypal withdrawal, and now I never click on links potential buyer send me, they should give you the material through fiverr in attachment

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Reply to @fonthaunt: I’m a buyer all the time. I bought a gig from a developer on Fiverr, but the seller wasn’t able to finish the job, so he chose to cancel the order and refund it back to me,so 360$ was returned to my Fiverr credit and then two days ago it just disappeared.
On the payment hsitory of Dashboard it shows: “Banking::ReversalAccountActivity-payment”.
I still didn’t get any answer from Fiverr yet and i have sent 4 requests and also tried to contact them on Facebook.
I put a post in here because maybe somehow the Fiverr CS will notice me since they ignore me all the time and it’s unacceptable for me.

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