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Buyer not responding.......what to do?


rightway
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Hello every one…I need suggestions and opinions from all of you…I post it in this category because I thought your suggestions will be helpful to so many other sellers like me, who have no idea what to do in such situation…



On 12th September, I got one order to design a express delivery video intro…Buyer has mentioned only one line “What do you need from me?” I replied back within 4/5 hours…But the buyer never replied back…I even did 2/3 followup messages also…I can see the buyer coming online many times but no reply…I could not design any thing because I have no information about the buyer…



I its been a week till then and order is showing as very late…I have no idea what should I do in such situations…

I am about to reach level 2 (more than 50 orders already), but still not getting it…I thought may be this could be the reason…



If I cancel the order will it have any negative impact on my cancellation rate and profile?



Please help me with your valuable advice what should I do? I have no idea how to contact fiverr support team…😦

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If you have received no contact from the buyer then you should have initiated a mutual cancellation before the timer on the gig ran out.

I generally give the customer 24-48 hours to respond to me and nudge them a couple of times to get their attention. If I have no response, I initiate a mutual cancellation and choose the reason “Buyer Unresponsive” as they failed to respond to me.

This you can do now and hope the buyer simple accepts the mutual cancellation which will end the sale mutually. However, as you let it go late it has already negatively impacted your account but If you leave it as is without offering a mutual cancellation, the buyer can return at any time and cancel from his side which will leave you an automatic negative review.

This isn’t a matter for Fiverr support so contacting them would be unwarranted. However, for future reference, you can contact support via support.fiverr.com

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Unfortunately this situation does happen from time to time! It’s my policy to always assume that the buyer has a genuinely good reason for being unresponsive - maybe they’re new to Fiverr and ordered by mistake… it happens!

I would send a friendly warning that if no information is received you will have to cancel the order. If they remain unresponsive after 24 hours then go ahead and cancel. It might have a little negative impact but at this point, it will probably be the least worst scenario. The longer you leave it, the worse the impact could be.

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I think you should use the DM function. I have spoken to 3 other sellers on here and all of us are having issues with not getting notifications. I just lost a HUGE order because I had no idea that I even had it until after it got cancelled. I have written support several times. One of the other sellers has as well…its very hard to keep a business going when the software doesn’t work.

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  • 3 years later...

What should do if customer not replying back after the delivery, as client suppose to do some modifications but not giving the corrections. Instead of marking the order complete client is giving the revisions with no any corrections/information ?

Really Stucked in this situation

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  • 3 years later...

What to do if the buyer was responding until the last moment, I showed him all the finished work and since then he has not responded?

My situation is that I finished an order, I sent the buyer a preview and he said that everything was fine, but I did not send it. Since then, more than 40 days have passed and he has not replied to me again. Obviously canceling is not an option since I did my job and the client said it was done.

So should I send it and assume it was sent late?

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  • 4 weeks later...

Hi everyone, I have got over 10 orders on buyer request and then I reply them, but their is no response again from the client. Like they palace their order and then they are gone no message nothing they don't even cancel the order or reject it. I have facing this problem, Please can anyone help me.  Thanks

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