rightway Posted September 18, 2015 Share Posted September 18, 2015 Hello every one…I need suggestions and opinions from all of you…I post it in this category because I thought your suggestions will be helpful to so many other sellers like me, who have no idea what to do in such situation…On 12th September, I got one order to design a express delivery video intro…Buyer has mentioned only one line “What do you need from me?” I replied back within 4/5 hours…But the buyer never replied back…I even did 2/3 followup messages also…I can see the buyer coming online many times but no reply…I could not design any thing because I have no information about the buyer…I its been a week till then and order is showing as very late…I have no idea what should I do in such situations…I am about to reach level 2 (more than 50 orders already), but still not getting it…I thought may be this could be the reason…If I cancel the order will it have any negative impact on my cancellation rate and profile?Please help me with your valuable advice what should I do? I have no idea how to contact fiverr support team…😦 12 2 Link to comment Share on other sites More sharing options...
smork Posted September 18, 2015 Share Posted September 18, 2015 If you have received no contact from the buyer then you should have initiated a mutual cancellation before the timer on the gig ran out.I generally give the customer 24-48 hours to respond to me and nudge them a couple of times to get their attention. If I have no response, I initiate a mutual cancellation and choose the reason “Buyer Unresponsive” as they failed to respond to me.This you can do now and hope the buyer simple accepts the mutual cancellation which will end the sale mutually. However, as you let it go late it has already negatively impacted your account but If you leave it as is without offering a mutual cancellation, the buyer can return at any time and cancel from his side which will leave you an automatic negative review.This isn’t a matter for Fiverr support so contacting them would be unwarranted. However, for future reference, you can contact support via support.fiverr.com 5 Link to comment Share on other sites More sharing options...
ilovecustomers Posted September 18, 2015 Share Posted September 18, 2015 Reply to @smork: why cancle it ? why not just submit as completed this pauses the time, when the guy comes back he can accept or just resume work again simple no problems tested from start to end. no need to cancle 7 Link to comment Share on other sites More sharing options...
rightway Posted September 18, 2015 Author Share Posted September 18, 2015 Reply to @smork: Thanks a lot for the advice…I just send a cancellation request…I have another doubt…If I raise a cancellation request due to no response from buyer, wont it create any negative impact on my cancellation rate? 5 Link to comment Share on other sites More sharing options...
rightway Posted September 18, 2015 Author Share Posted September 18, 2015 Reply to @ilovecustomers: Just a idea…If I do so, the customer can go back to fiverr team saying that I have cheated on him as I have taken the money but not delivered anything…Isn’t there a possibility of this kind of situation? 4 Link to comment Share on other sites More sharing options...
catwriter Posted September 18, 2015 Share Posted September 18, 2015 Reply to @rightway: Yes, there is. Sending an empty delivery is strictly forbidden. 5 Link to comment Share on other sites More sharing options...
suzanshad Posted September 18, 2015 Share Posted September 18, 2015 Hi friend. Try contacting fiverr via twitter or facebook. I did and they replied quite fast 6 Link to comment Share on other sites More sharing options...
nicktribedesign Posted September 18, 2015 Share Posted September 18, 2015 Unfortunately this situation does happen from time to time! It’s my policy to always assume that the buyer has a genuinely good reason for being unresponsive - maybe they’re new to Fiverr and ordered by mistake… it happens!I would send a friendly warning that if no information is received you will have to cancel the order. If they remain unresponsive after 24 hours then go ahead and cancel. It might have a little negative impact but at this point, it will probably be the least worst scenario. The longer you leave it, the worse the impact could be. 5 Link to comment Share on other sites More sharing options...
rightway Posted September 19, 2015 Author Share Posted September 19, 2015 Reply to @suzanshad: Hay…thanks for for the suggestion…I will try this out 4 Link to comment Share on other sites More sharing options...
infinityplusone Posted September 19, 2015 Share Posted September 19, 2015 I think you should use the DM function. I have spoken to 3 other sellers on here and all of us are having issues with not getting notifications. I just lost a HUGE order because I had no idea that I even had it until after it got cancelled. I have written support several times. One of the other sellers has as well…its very hard to keep a business going when the software doesn’t work. 5 Link to comment Share on other sites More sharing options...
designline87 Posted September 19, 2015 Share Posted September 19, 2015 You should contact Fiverr customer support center. This will be helpful for you. 5 Link to comment Share on other sites More sharing options...
rightway Posted September 19, 2015 Author Share Posted September 19, 2015 Reply to @nicktribedesign: Yup thats true…there may be multiple reason from buyers side…But we should also be in safer side… 7 Link to comment Share on other sites More sharing options...
aamir7672 Posted October 26, 2018 Share Posted October 26, 2018 What should do if customer not replying back after the delivery, as client suppose to do some modifications but not giving the corrections. Instead of marking the order complete client is giving the revisions with no any corrections/information ?Really Stucked in this situation 7 Link to comment Share on other sites More sharing options...
nazmulhuq1989 Posted October 26, 2018 Share Posted October 26, 2018 I am facing this same problem too…I’ve completed the order and placed it.But the buyer isn’t responding… 5 Link to comment Share on other sites More sharing options...
lloydsolutions Posted October 26, 2018 Share Posted October 26, 2018 No point in replying to very old posts. If you want help it is best to create your own post. 6 Link to comment Share on other sites More sharing options...
saadabdeenbcs Posted October 29, 2018 Share Posted October 29, 2018 I am facing this same problem too…I’ve completed the order and placed it.But the buyer isn’t responding…Don’t Worry Once the buyer come online will check your delivery 6 Link to comment Share on other sites More sharing options...
cesar4design Posted September 19, 2022 Share Posted September 19, 2022 What to do if the buyer was responding until the last moment, I showed him all the finished work and since then he has not responded? My situation is that I finished an order, I sent the buyer a preview and he said that everything was fine, but I did not send it. Since then, more than 40 days have passed and he has not replied to me again. Obviously canceling is not an option since I did my job and the client said it was done. So should I send it and assume it was sent late? 4 Link to comment Share on other sites More sharing options...
ah_translator3 Posted October 16, 2022 Share Posted October 16, 2022 Hi everyone, I have got over 10 orders on buyer request and then I reply them, but their is no response again from the client. Like they palace their order and then they are gone no message nothing they don't even cancel the order or reject it. I have facing this problem, Please can anyone help me. Thanks 1 Link to comment Share on other sites More sharing options...
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