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Response Rate gone crazy


orcatek

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Same problem happened to me in the last days; after reporting this bug my response rate has been manually refreshed and it was fine. Naturally after one day it’s wrong again 😦
Anyway, Fiverr team is aware of the problem and it’s already working to fix it.

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Yeah mines at 96% I was like wtf? I thought it was because I didn’t reply to some spam I got sent but there’s nothing you can do about that when Fiverr auto rejects it, so I binned those two messages, then all of a sudden my RR goes down to 96% I sent a ticket to customer support but haven’t heard anything back, this is the second time this has happened to me, I respond to EVERYTHING bar the spam naturally and as quick as possible, this is isn’t fair and needs to be fixed ASAP! 😦

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OK so my spam theory is obviously incorrect because today mine dropped again to 95% and I haven’t had ANY spam since and have replied to EVERY message I have received, yet it still dropped, like seriously Fiverr, WTF? I’ve also sent two tickets to CS and haven’t received one reply over the matter yet, not impressed 😦

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Reply to @r3k0d3d: creating more than one ticket for the same problem doesn’t help but make the problem worse instead! If they don’t answer, post a follow-up on the same ticket!
Anyway, as I’ve already wrote before, Fiverr team is aware of the problem and it’s working to fix it. CS ticket can help to have a temporary fix…

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Reply to @mark74: I did all that, they didn’t respond for days, I won’t let something like that slide if I’m not to blame, it’s their fault, they should fix it and we deserve the right to do so!
If you had a car that was at the mechanics getting fixed for a few days and you hadn’t heard back, what would you do? Pretty much think we all know the answer to that, make contact until you knew wtf was going on? Same rule applies when running a site and forum, you expect to be contacted and the situation explained and dealt with , anyway they eventually fixed it, for now…

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They’ve had to fix it 5 times for me now, keeps dropping every day for no reason, I’ve also asked them to ban that user that keeps spamming me, either by IP address, account, or username and every incarnation of it, as chances are no real person will ever sign up with that username as it’s a well known phishing scam, hopefully they take this on board as it’s really just flat out annoying now!

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