emiclarke Posted September 15, 2015 Share Posted September 15, 2015 i got my first negative review , after 41 positive reviews.it changed my rating to 98%.i didn’t understand , what buyer want. it may be communication problem. i didn’t understand his english. i edited that pic and delivered to him. next thing i know , that he posted negative reviews.i tried to reach customer service for this reason, they told me to solve this issue with buyer. i tried to contact him 3-4 times. i am not getting any reply. apparently , my country changed from united states to india -_- . i don’t know why.i didn’t use any proxy servers.really disappointed with customer service. anyone can suggest me , what to do now ? Link to comment Share on other sites More sharing options...
rahulkajla1 Posted September 16, 2015 Share Posted September 16, 2015 You are right. There is definitely communication problem. And yes, I also can not understand what your buyer want you to do.Try to offer your client a refund and request for removal of feedback he/she left. Also, try to explain CS that the instructions were not clear enough. CS can change you country back to US. Link to comment Share on other sites More sharing options...
Anna Posted September 16, 2015 Share Posted September 16, 2015 At this point there is nothing you can do but move on. In the future make sure to communicate with your buyer more, to make sure you completely understand their needs. I have to agree the buyers instructions were very confusing, but you cannot show his/her username here in the forum. Sorry this happened to you, best of luck for the future 😉 Link to comment Share on other sites More sharing options...
introfreak Posted September 16, 2015 Share Posted September 16, 2015 According To me , fiverr always support the buyer !!try to explain , each and everything to customer service , i hope they can help you !! Link to comment Share on other sites More sharing options...
emiclarke Posted September 16, 2015 Author Share Posted September 16, 2015 i told him about refund. he didn’t replied.hoping for the best !! Link to comment Share on other sites More sharing options...
misscrystal Posted September 16, 2015 Share Posted September 16, 2015 You should let customer service know that your country changed from United States to India so they can suggest you a solution. Link to comment Share on other sites More sharing options...
belengarcia Posted September 16, 2015 Share Posted September 16, 2015 Reply to @misscrystal: maybe it changed because she (he?) is in India… Link to comment Share on other sites More sharing options...
misscrystal Posted September 16, 2015 Share Posted September 16, 2015 Why would he/she lie 😮 Link to comment Share on other sites More sharing options...
emiclarke Posted September 16, 2015 Author Share Posted September 16, 2015 😃i took screenshot before 20 days Link to comment Share on other sites More sharing options...
misscrystal Posted September 16, 2015 Share Posted September 16, 2015 Good idea. Link to comment Share on other sites More sharing options...
emiclarke Posted September 16, 2015 Author Share Posted September 16, 2015 Customer Support’s Reply -_-Hello,Your country flag updates periodically and we will not be able to offer a technical solution at this time. Link to comment Share on other sites More sharing options...
happyspace Posted September 16, 2015 Share Posted September 16, 2015 HiSorry to hear that.I also don’t understand what the buyer needs, the description is strange and even his negative review is in poor English.I checked your Gigs. They are amazing. I already collected one. Never mind, this is in the past now. You will have happy buyers.I suggest that you check out when your buyer is online and send him at that moment a polite message, (a professional message not showing any feelings).ask him to explain the reason for the rating (there is always a possibility he is right and it would be useful for you to know for the future).offer a refund but ONLY if the buyer agrees that he will remove the rating and review. (You will then have a screenshot of his agreement)No need to refund in case they do not remove a bad rating. Because then you $5 will be lost and the rating will remain there intact and the buyer will have your work for free.If they still don’t respond you can send one more ticket to cs with a screenshot ofyour on time delivery andof your (professional and polite messages to the buyer) saying that although you offer a refund and although you are both online the buyer does not respond. This is considered as bad buyer behavior. The buyer is king but the seller is queen 😃and a screenshot of your previous buyers excellent reviewsSo, maybe cs will then help you.But, the good news is that if you keep getting 5 star reviews after some sales your rating will grow higher.Important: don’t let this issue take your freshness and happiness to work on Fiverr away 🙂And never start working if you are not 100% sure that you have understood what the buyer wants. It is better to cancel if they can not communicate.all the best Link to comment Share on other sites More sharing options...
emiclarke Posted September 16, 2015 Author Share Posted September 16, 2015 thanks for the advice.i will follow your instructions 🙂 Link to comment Share on other sites More sharing options...
writerlisaz Posted September 17, 2015 Share Posted September 17, 2015 I understand your frustration! I just got my first negative review in 12 months (I had two my first week here and that’s it), and the buyer won’t tell me anything. I have sent a message and offered to redo the job if it fits within what I do, or to give her a refund. It really bothers me, especially when there is no communication from the buyer.I guess we have to move on, but for those of us who really value our work and always strive to do our best, it is hard not to have other options! Link to comment Share on other sites More sharing options...
fivergraphics5 Posted September 17, 2015 Share Posted September 17, 2015 writerlisaz said: I guess we have to move on, but for those of us who really value our work and always strive to do our best, it is hard not to have other options! 😃 !!! Link to comment Share on other sites More sharing options...
writerlisaz Posted September 17, 2015 Share Posted September 17, 2015 Reply to @fivergraphics5: I’m pretty bad at reading emojis. 🙂 Does that mean you agree? Link to comment Share on other sites More sharing options...
emiclarke Posted September 17, 2015 Author Share Posted September 17, 2015 Issue Solved !!Thanks All Of You !!Thanks @happyspace for the great advice.Thanks Fiverr Customer Service !! Link to comment Share on other sites More sharing options...
fonthaunt Posted September 17, 2015 Share Posted September 17, 2015 Reply to @emiclarke: I know of a TRS who moved from one country to another temporarily and had this issue due to IP address. Just ask Fiverr CS if they will change it as long as you fax them a copy of your ID/passport showing that you are American. Check your own IP and see if it is a USA IP. If so, tell CS. You may want to re-write your profile so that the information is in standard American English punctuation, grammar and phrasing. Link to comment Share on other sites More sharing options...
fivergraphics5 Posted September 17, 2015 Share Posted September 17, 2015 Reply to @writerlisaz: Oui Oui! 😃 Link to comment Share on other sites More sharing options...
writerlisaz Posted September 17, 2015 Share Posted September 17, 2015 Reply to @happyspace: Thank you for this advice. My buyer doesn’t appear to be online or anywhere! And after three polite enquiries, she has not responded at all. So I went to Customer Service using your suggestions and we’ll see what happens. In my case since the buyer doesn’t communicate AT ALL except to leave the 2.5 star review, I feel at a total loss here. Luckily it was just a $5 job, but I wonder if some people do this just to get free work? This is a first for me in 12 months! Link to comment Share on other sites More sharing options...
writerlisaz Posted September 17, 2015 Share Posted September 17, 2015 Reply to @emiclarke: Good to know! I’m following the same advice and hoping something good comes of it. Link to comment Share on other sites More sharing options...
webxpert Posted September 17, 2015 Share Posted September 17, 2015 You should contact with fiverr support , It is very helpfull Link to comment Share on other sites More sharing options...
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