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The only way is most likely to speak with the buyer. You can either convince your buyer to accept a cancellation/refund, or you can offer to re-do the gig again and make whatever other changes they deem necessary. If your buyer approved the work (and the gig didn’t simply auto-complete due to the 3-day limit) or gave you positive feedback about the work within the gig before leaving the negative review, you could possibly speak to Customer Service about that, but otherwise they won’t remove a review simply for a poor opinion.

Or, you can simply grin and bear it. You have many positive reviews, and I don’t think buyers will avoid somebody with just one negative review. People realize that everyone has a bad day or had that one client that they simply couldn’t work with. However, given the emphasis Fiverr places on rating systems, it’s pretty understandable if you don’t want to go this route.

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Reply to @leenasaleem: So he accepted the gig and gave you a bad review, well that’s his fault then, did you offer to mutually cancel it, did he ask for that or a refund, if not, it’s just a case of one of “those” buyers unfortunately, who knows what goes through their minds, if we knew that we’d probably be rich? LOL 😛

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Reply to @leenasaleem:
For level 2, you need to
Completed at least 50 individual orders in two consecutive months
Maintain a 4.5 star rating or above
Have a low cancellation rate

I think one negative review will not effect you and your sales much. just put things in counter-review of buyer which will defend you and prove the buyer’s review unjust.


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I actually looked at this buyer, and he looks a bit fishy.
He does voice overs too it seems, maybe it’s one of those “give a negative review to a
competitor” types of reviews? Of course there is no proof though.
Plus he is not available for gigs right now. Strange…
Having that said, it seems like you have great reviews, I’m sure that one negative will not
affect your future sales.

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