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Cancelled order - got refund - How do I transfer it to my paypal?


mlclm_design
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Unfortunately you won’t be able to withdraw that money, but you will be able to use it towards other purchases on Fiverr. If you didn’t read the Terms of Service before purchasing a gig, it says:

“Fiverr does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Fiverr. Funds returned to your balance from cancelled orders will not include processing fees paid.”

Here’s a link to the Terms of Service: https://www.fiverr.com/terms_of_service

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Reply to @mlclm_design: it could be scandalous, but when you created an account on Fiverr you had to read Fiverr TOS.

RefundsFiverr does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on Fiverr. Funds returned to your balance from cancelled orders will not include processing fees paid.Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will be refunded along with your deposit.
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You can try and do a chargeback on paypal, but I would contact CUstomer support first and ask them to refund it and see if they can do it.

What kind of gig was this for? While I love Fiverr for buying gigs, I tend to buy on the smaller side. I guess I just cannot wrap my head around paying someone a large amount of money to a seller I do not even know their real name. Especially if I have not tried them out on something smaller.

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That is sad. I know how you feel. I have experienced the same with a un-professional seller who cancelled a $45 order for no reason. First I took it bad and felt cheated, since I didn’t intend to buy something else on Fiverr right away. Then, I had an idea and I bought some awesome $5 Gigs from 9 other sellers. In the end I felt as I earned something instead of losing something. I hope that works this way for you too 🙂

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Reply to @onthehustle: I have to disagree. I’ve sold at least 4-5 $5 gigs in recent months and although I received tips for some, I didnt request tips. The last 3 gigs I bought were $5 gigs and while quality and quantity varied 1 of those was good enough that I tipped the seller. Not everyone is forceful on the upsell unless the buyer actually wants extras.

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Reply to @sincere18: It’s important to mention that contacting CS first is really best since chargebacks are against Fiverr ToS and accounts are permanently closed if the buyer does it.

Like you, I tend to buy small too and one advantage is when you find a rare gem of a seller, you know who to go to if you do need bigger jobs. I also actively push my new buyers to start with a $5 gig of mine. Some of them do later buy larger orders, usually in the $25 range but some up to $200+. Those small starter sales have saved me a world of grief when a buyer and I just don’t match.

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