wharrves Posted September 8, 2015 Share Posted September 8, 2015 I submitted everything to the best of my ability. Is anyone else having a problem where they receive this notification, and yet they are taken to a page with no way of seeing what “absent information” is required, nor any way of submitting it even if they could. Link to comment Share on other sites More sharing options...
wharrves Posted September 8, 2015 Author Share Posted September 8, 2015 Additional information: “view requirements” button does nothing. “start order” button does nothing. Link to comment Share on other sites More sharing options...
egnesselinks Posted September 9, 2015 Share Posted September 9, 2015 Please submit a ticket to the Customer Support. Link to comment Share on other sites More sharing options...
handwritten_sol Posted September 10, 2015 Share Posted September 10, 2015 Yes probably some assistance from the customer support is needed over your account.I have had few issues in the past and they helped me pretty fast, so don’t hesitate, contact them. Link to comment Share on other sites More sharing options...
miclog Posted October 14, 2015 Share Posted October 14, 2015 Same problem for me. Link to comment Share on other sites More sharing options...
nicktribedesign Posted October 14, 2015 Share Posted October 14, 2015 Message the seller and ask what they need to start the order. If the problem is a bug with the system, then contact Fiverr CS. Link to comment Share on other sites More sharing options...
pixelchic Posted October 14, 2015 Share Posted October 14, 2015 I have the same Issue and emailed seller but still no response Link to comment Share on other sites More sharing options...
coolandcute Posted October 14, 2015 Share Posted October 14, 2015 Had the same issue as well. After not hearing back from the buyer I just put in a mutual cancellation as the countdown had taken off about a day so far. Usually after requesting a mutual cancellation the buyer will either contact you almost immediately or no response at all with it being resulting in being cancelled within 2 days. Link to comment Share on other sites More sharing options...
localrank Posted October 14, 2015 Share Posted October 14, 2015 Sellers should message to Buyers for required informations to get started. Link to comment Share on other sites More sharing options...
nodrog1 Posted October 15, 2015 Share Posted October 15, 2015 I’m having the same problem also Link to comment Share on other sites More sharing options...
coolandcute Posted October 16, 2015 Share Posted October 16, 2015 I always message back to a buyer requesting the required information if it is missing. If no response within 24 hours, then I put in a mutual cancellation. Link to comment Share on other sites More sharing options...
onenonlysmitha Posted October 17, 2015 Share Posted October 17, 2015 I am having same issue, My 3 order pending asking to buyers information. even though buyer gave instructions order not started…Messaged customer support, they dont even care to reply… 2 Days gone. Still waiting for there reply. Link to comment Share on other sites More sharing options...
rudevectors Posted October 18, 2015 Share Posted October 18, 2015 Reading the forum threads, I think there must’ve been a recent system update, which has caused CS to have a large spike in work load. One of my tickets is now 6 days old. Link to comment Share on other sites More sharing options...
kaleydeskop Posted October 20, 2015 Share Posted October 20, 2015 Same problem Link to comment Share on other sites More sharing options...
emmaki Posted October 20, 2015 Share Posted October 20, 2015 I believe as a seller that this is a glitch: when people order from me, they (should) automatically get a message from me telling them what details they need to provide. Sometimes, that message isn’t sent, which means the order isn’t started, which means I’m in the dark…In short, fun times for all. Some buyers even shouted at me about this glitch, accusing me of not being professional… Link to comment Share on other sites More sharing options...
kazi_nazmul Posted October 21, 2015 Share Posted October 21, 2015 You can see my gig Link to comment Share on other sites More sharing options...
genkiworld Posted October 21, 2015 Share Posted October 21, 2015 as a saler, i often ask my buyers for extra information, in graphics and stories, this is very important to ensure buyer satisfaction. For example, two weeks ago i had to cancel an order because the buyer submited the details of a story they wanted, but didn’t realize that those details were few and not clear, on top, the gig they had selected was too small for their request, so a sostume offer had to be made i tryed to reach the person over and over again because i do put buyer satisfaction first, but the person never replyed, this was a true shame. If only they would have provided those extra details i asked after placing the order, their experience would had been a wonderful one. Link to comment Share on other sites More sharing options...
fastcopywriter Posted October 24, 2015 Share Posted October 24, 2015 I hope you’re communicating within the order. The messages you send your seller before you order don’t count, they won’t get the order started, and sellers HATE IT when you communicate outside the order. Link to comment Share on other sites More sharing options...
seowritergeek Posted October 24, 2015 Share Posted October 24, 2015 If the buyers is not online for 2 to 3 days then his not worth buying from.always make sure you contact the buyer first to know how active he is before ordering from him.hope it helps Link to comment Share on other sites More sharing options...
junayed0167 Posted October 24, 2015 Share Posted October 24, 2015 https://www.fiverr.com/junayed0167/provide-5000-instagram-likes Link to comment Share on other sites More sharing options...
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